Ursalzona  Apr 12, 2024

If you have a website hosted on Hetzner, take it off from their servers immediately. This morning I woke up with my instance down and this message in my mailbox:

"Dear Ms...

We have noticed irregularities on your account, so we unfortunately cannot have a contract with you at the present time. We have therefore had to close your account.

In general, if customers give us incomplete or incorrect information, we have to close their accounts.

We cannot provide any information on individual cases. Thank you for your understanding.

Kind regards"

Without giving any warning or reason, they deleted my account with everything inside (Thankfully we have back ups every 12 hours). I couldn't even log into their site to open a ticket. They deleted my entire instance.

Show threadUrsalzona  Apr 12, 2024

I replied the email asking about what information was incomplete or incorrect. Their answer was "we can't provide you this information due to security reasons"

It was a Kafkanian situation. They didn't ask me for more information or indicate what was wrong. They didn't even warn me that something was wrong. They didn't give me at least 10 minutes to look for a new server. They deleted my account and any possibility of having access to their website in an unilateral decision. And I learned that, interestingly, this has already happened to another progressive instance. Another curiosity is that they host the website of AfD, the far-right-almost-nazi German party.

Show threadUrsalzona  Apr 12, 2024

In other words: a progressive and feminist instance is overthrown without explanation. An LGBTIQA+ instance is also taken down with no justification. But a far-right website is comfortably hosted in there, for years now, because they are the good guys according to Hetzner.

Never, ever use their services.

Update here: https://ursal.zone/deck/@Ursalzona/112371458109649626

Show threadenachtpfoetchen6s0Apr 14, 2024
@Ursalzona Welcome to the corporate world, where every private company can terminate service to you.
like this can happen with basically every hoster.
🤷‍♀️​
Also don't expect hetzner support to go lengths for smol clients, that are like <10€ / month.
i mean what can be learned from that is, don't put all your eggs in one nest.
Also they gave an explaination: "In general, if customers give us incomplete or incorrect information, we have to close their accounts." they believe that information was incorrect or incomplete. They just didn't specify on what information that was.
as said don't expect there support to go lengths for small clients.
Show threadHugh Ferguson
@nachtpfoetchen @Ursalzona all of this an argument for a multi-cloud solution, but keep a local backup of everything....just in case your content really pisses off the "owners" of your country
Apr 15, 2024 at 12:20amWeb