Ursalzona  Apr 12, 2024

If you have a website hosted on Hetzner, take it off from their servers immediately. This morning I woke up with my instance down and this message in my mailbox:

"Dear Ms...

We have noticed irregularities on your account, so we unfortunately cannot have a contract with you at the present time. We have therefore had to close your account.

In general, if customers give us incomplete or incorrect information, we have to close their accounts.

We cannot provide any information on individual cases. Thank you for your understanding.

Kind regards"

Without giving any warning or reason, they deleted my account with everything inside (Thankfully we have back ups every 12 hours). I couldn't even log into their site to open a ticket. They deleted my entire instance.

Show threadKristof

@Ursalzona Did you sign up through VPN? Are you located in barred country? Did you use different names on your payment accounts? If there are any inconsistencies there, that's a reason for closure. These are the things they are looking for. It's almost never the content of your website / service.

They did ban crypto mining and of course illegal content in Germany/EU.

Sorry to hear it went this way with you - but I've been with them for over 15 years and never had any issues.

Apr 13, 2024 at 9:13amWeb