Ursalzona  Apr 12, 2024

If you have a website hosted on Hetzner, take it off from their servers immediately. This morning I woke up with my instance down and this message in my mailbox:

"Dear Ms...

We have noticed irregularities on your account, so we unfortunately cannot have a contract with you at the present time. We have therefore had to close your account.

In general, if customers give us incomplete or incorrect information, we have to close their accounts.

We cannot provide any information on individual cases. Thank you for your understanding.

Kind regards"

Without giving any warning or reason, they deleted my account with everything inside (Thankfully we have back ups every 12 hours). I couldn't even log into their site to open a ticket. They deleted my entire instance.

Show threadUrsalzona  Apr 12, 2024

I replied the email asking about what information was incomplete or incorrect. Their answer was "we can't provide you this information due to security reasons"

It was a Kafkanian situation. They didn't ask me for more information or indicate what was wrong. They didn't even warn me that something was wrong. They didn't give me at least 10 minutes to look for a new server. They deleted my account and any possibility of having access to their website in an unilateral decision. And I learned that, interestingly, this has already happened to another progressive instance. Another curiosity is that they host the website of AfD, the far-right-almost-nazi German party.

Show threadDavy

@Ursalzona Wow... Thanks a ton for spreading that piece of information!

I'm curious about the position of @hachyderm regarding this matter given that - if I recall correctly - we are hosted there, isn't it?

Apr 13, 2024 at 5:36amWeb
Show threadBruno RochaApr 13, 2024
@davy @Ursalzona @hachyderm
AFAIK hachyderm is hosted at DO
https://www.digitalocean.com/blog/digitalocean-spaces-mastodon-hachyderm
How Hachyderm leveraged DigitalOcean Spaces to scale their Mastodon community

As the Hachyderm Mastodon server grew rapidly, they leveraged DigitalOcean Spaces for their storage needs.

Show threadDavyApr 13, 2024
@rochacbruno @Ursalzona @hachyderm I remember watching live sessions at early stages and they were using it for the infrastructure.
Show threadDavyApr 13, 2024
@rochacbruno @Ursalzona @hachyderm https://community.hachyderm.io/docs/infrastructure/
Open Source Infrastructure

Description of our public infrastructure that keeps Hachyderm online.

Hachyderm Community
Show threadEsk 🐌⚡💜Apr 19, 2024

@davy @rochacbruno @Ursalzona @hachyderm Howdy, y'all - hachyderm infra person here. Thanks for tagging us. We've been watching the situation and are in contact with Hetzner.

At current, we're hosted across several providers: Linode (CDN/edge), DO (media & backup storage), AWS (global DNS), and Hetzner (masto core & DB).

We don't have an RTO (specific recovery time target), but absolute worst case, maybe a week? Obvi, we'd want to avoid that.

Show threadDavyApr 19, 2024
@esk @rochacbruno @Ursalzona @hachyderm Thanks for the swift feedback and for taking action ❤️ !