@georgetakei
Excellent article.
As a teen when I got into a back & forth (gotta have the last say) argument with a sibling, I would occasionally resolve it by saying to them, "Go on, you have the last say then". They would always come back with something, and I would not respond. They were then trapped because they didn't want PERMISSION for the last say, and would fume. Yes, I was a bastard.
I got caught out when two of my granddaughters were young enough to be still drinking out of baby cups with spouts. They both wanted a drink, so I tried some psychology. I opened the cupboard, pointing and asked, "do you want big girl cups or sooky-bubba cups?"
The youngest one pondered this before saying, "big girl cup". The older one looked at me with a smirk and said, "I'll have the sooky-bubba cup". She out-smarted me and we both laughed.
And so manipulative!
@georgetakei My rules as supervisor:
1. Praise in public, criticize in private.
2. If you can't say anyhting nice, don't say anyrhing.
3. If you can express a negative in positive way, don't say it.
4. Always open conversation with question seeking to understand.
When I supervised field operations field people (spent 13 years as one myself) and someone screwed up, my first statement with them was, "Well, it wasn't the brightest thing you done in your career, and it won't be the last. I've been there done that. Now what's the plan to get everything working again?"