Mastodawn

Apr 12, 2024

If you have a website hosted on Hetzner, take it off from their servers immediately. This morning I woke up with my instance down and this message in my mailbox:

"Dear Ms...

We have noticed irregularities on your account, so we unfortunately cannot have a contract with you at the present time. We have therefore had to close your account.

In general, if customers give us incomplete or incorrect information, we have to close their accounts.

We cannot provide any information on individual cases. Thank you for your understanding.

Kind regards"

Without giving any warning or reason, they deleted my account with everything inside (Thankfully we have back ups every 12 hours). I couldn't even log into their site to open a ticket. They deleted my entire instance.

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Ursalzona

Apr 12, 2024

I replied the email asking about what information was incomplete or incorrect. Their answer was "we can't provide you this information due to security reasons"

It was a Kafkanian situation. They didn't ask me for more information or indicate what was wrong. They didn't even warn me that something was wrong. They didn't give me at least 10 minutes to look for a new server. They deleted my account and any possibility of having access to their website in an unilateral decision. And I learned that, interestingly, this has already happened to another progressive instance. Another curiosity is that they host the website of AfD, the far-right-almost-nazi German party.

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MagicLike 🏳️‍🌈

@Ursalzona TF THEY ARE HOSTING THE NAZI SITE - ok so I need to find a new hoster what the fuck

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catraxx

Apr 12, 2024

@MagicLike @Ursalzona I mean they are hosting half the internet at this point ... but yeah that's all pretty fucking bad.

Not sure where to move though.

you could try contabo.com. I use as VPS host. It's great. Cheap, fast, nice storage and good service. Never tried as mastodon host.