Every time I do tech support for my family I get very angry about people who whine about lacking "tech literacy".

90% of the stuff I have to teach them is how to navigate manipulative software and dark patterns. This has nothing to do with tech, but with capitalism. Tech is not complicated, it is just made maximally confusing on purpose to remove agency.

Better tech ed won't fix this.

@piegames Just adding to the chorus of agreement at this point. I have so many friends and family who beat themselves up for “not understanding” tech when it’s the terrible design that’s to blame, not them.

Our culture has trained people to call themselves stupid rather than call out bad (or hostile) design.