Showroom7561This grocery store charges a hefty handling fee and asks for a tip when using online ordering.
jordanlundGrubhub is similar.
No, GrubHub and other services also jack up the price on each item.
When you check out there are multiple line items for service fees.
They ALSO inflate prices.
RegalPotooPor qué no los dos?
Do you not know what the word “also” means?
Don’t forget to tip Galen Weston.
T&T is a Loblaws chain. It’s wholly unsurprising that they’d be this scummy
That actually explains a lot!
kreekybonezthat’s a low blow, Loblaws
Don’t forget to check out the Bob Loblaw Law Blog!
Honestly it’s not a small job to go up and down the aisles and collect everything.
Possibly linuxEspecially since you don’t know the quality of the picking
Honestly it’s not a small job to go up and down the aisles and collect everything.
I would expect that their pay covers the work, and if that, then the “handling fee” should.
If not, then their damn employer needs to step up!
I expect the subtotal is the actual price of groceries, handling fee is the cost of the employee collecting them, mailing is mailing.
… handling fee is the cost of the employee collecting them…
The cost to pay them, or as a “convenience fee” for the customer? Because there are no handling fees at any other grocery stores, except for a $1 from one place.
And their pay should come from their employer.
And of this is being delivered, do I tip the driver, too? When is it too much?
Other chains might be trying it without charging yet. Or the orders aren’t so high yet. Who knows.
And their pay should come from their employer.
…It is. Via the handling fee. Let’s put it this way: If the store is employing people whose sole job is to walk up and down the aisles filling orders, the store has to get money to pay those people. The store gets that money by charging people the handling fee.
It is. Via the handling fee.
No, they get at least minimum wage. The handling fee is an added fee that goes to the company. Only the tip goes “100%” to the employee, as it states.
If the store hires people whose sole job is to walk up and down the aisles filling orders, the store has to get money to pay those people. The store gets that money by charging people the handling fee.
Nonsense. The store pays cashiers, too, and they don’t charge a cashier fee. Or a stocking clerk fee.
To prove it even further, they don’t offer a discount when using self-checkout.
When I worked in a grocery store, we wouldn’t dream of asking for an additional fee or tip, even when we bagged and walked out someone’s groceries to their car. It was part of the job we were being paid to do.
You are extremely turned around. WRT cashiers and stockers that was part of the existing business model. The general profit from groceries covered those expenses.
The general profit from groceries does not cover the expense of a different business model of hiring additional employees whose sole job would be to walk around filling orders. Those additional jobs require additional revenue, which the store gets from handling fee.
You are confusing direct payment and revenue/fees from which the store pays employees. You are correct Handling fee is not directly transferred to the employee. Handling fee is revenue collected by the store. Now that they have a big pool of revenue, they pay their employees from it. Read that in context of the above two paragraphs.
Tipping is an entirely different part of this.
Handling fee is revenue collected by the store. Now that they have a big pool of revenue, they pay their employees from it (the minimum wage you referred to). Read that in context of the next two paragraphs.
WRT cashiers and stockers that was part of the existing business model. The general profit from groceries covered those expenses.
The general profit from groceries does not cover the expense of a different business model of hiring additional employees whose sole job would be to walk around filling orders. Those additional jobs require additional revenue, which the store gets from handling fee.
Are you implying that stores which are NOT charging a handling fee are losing money?
Regardless of whether they have to hire extra staff to pick items, or to develop a website for online ordering, or to deliver these items in their own vehicles, that’s an expense they bulk into the cost of running their business. They would then set prices for the goods they sell based on those expenses + whatever markup they choose.
I will point out that grocery stores have been making a record profit since COVID, and a big part of that is because of online ordering (and price-gouging🤫). We’re talking companies who don’t charge a handling fee, and some who offer free shipping.
At the end of the day, charging a handling fee in excess of the shipping fee, then asking for a tip, is mildly infuriating.
I think I’m done explaining things. Sorry to say but your confusion is never ending. And you’re weirdly argumentative over something when you clearly have idea about business or accounting. Like did a handling fee rape your mother or something? No need to answer, ciao.
when you clearly have idea about business
I’ve had a small business for 20 years, and worked in other small business’ for longer. I’m also keenly aware of my country’s grocery store industry, as they’ve quite literally being caught in price-fixing schemes, expiry-label swapping scams, and price gouging.
This little extra fee scam is just one more thing.
I appreciate your input, but we really do have two different perspectives on this.
Fuck off with the tipping bullshit already.
Pay your damn staff properly and stop trying to guilt your customers into subsidizing your cheapness.
Tipping is kind and shows respect and appreciation. However I don’t tip anyone that I’ve never met.
ScrubblesFor most of these pre tip gigs though it’s become bribery. It’s not a tip if I’m trying to convince someone to take the job, that’s a bribe
I think of it like a bid for the work order. In fact, I think I read somewhere that that's explicitly how it works for instacart: the tip values are shown before the insta employee/contractor picks up the job, and they're encouraged to only take the ones that pay worth their time.
TheInsane42Then that’s misleading to the customer. When you buy something online and have paid for it, it should be collected and delivered.
When you need to pay a tip to get the omployers/contracters of the company to do business with to do their job, there is something terribly wrong with the situation. Tips should be for complementing employers with their good/excelent serice, not to ensure they have something to eat while the company earns enough and underpays their staff.
That’s how an open market should work, companies paying their straff living wages and charging what a product/service costs to be viable. When the product/service is good enough, the customers will come, when it isn’t, they go out of business, freeing employers for work that is values correctly. The US market of underpaying employers and required tips from customers looks more like modern slavery/forced labour.
Agreed. But until we actually hold these giant companies accountable, please don’t take it out on the worker by stiffing them. If you don’t want to pay the fees, don’t use that service, and tell them that.
until we actually hold these giant companies accountable
Got any practical method of doing that?
Nope, I’m just screaming into the void.
You could just go to the store and buy groceries
This one is unfortunately over 50km away and sells ethic food that I can’t get locally.
Harvey656Wait, so your buying groceries from 50km away? It sorta seems like a handling fee is very applicable in this situation, no?
Not groceries, just a single item, which I can’t find locally.
All other grocery stores that you can order online from in the area are either zero handling fee or a dollar… and they don’t accept tips. Shipping, I’m not sure. It ranges from a few dollars to free from what I see.
Handling fee + shipping + tip seems excessive.
I have just stopped tipping…
I was generous during covid to those actually working, 30% usually. Now nobody does a damn thing but have their hand out… Companies need to step us, not us
That being said I’m not physically unable or too lazy to go to the grocery store.
These guys are over 50km away. If the weather was nicer, I’d probably bike there.
But I’m happy to pay shipping for something I can’t get locally. I haven’t placed the order as the tip stopped me cold.
Every $ you tip is one $ more that that fucker Galen doesn’t have to pay his employees.
are we still tipping our landlords?
Annoyed_🦀 Tipping them upside down?
Tap other and input 0
I don’t think $7 is a particularly hefty fee. If it’s a grocery store they typically aren’t paying employees to do shop for you, it’s an extra service for an extra charge. I think I pay $10 per order from my local grocery.
It’s $7 more than other stores in my area. And the only grocery store I’ve ever heard of that asks for tips.
FWIW, Walmart doesn’t have a fee for pickup orders and free shipping for orders over $35. They also don’t accept tips.
As a consumer, fees upon fees upon tips just seems wrong. It discourages business, IMO.
ParanomalyWalmart’s not going to be a good model, there, as while the chance of abuse being the cause might not be 100%, it hangs out near enough 100 to know more than a few intimate things about it.
If you’re asking someone to collect your groceries, maybe pay them to do so. Tips are broken as a concept, so whatever there.
Walmart’s not going to be a good model
It was an example. Other grocery stores have the same pricing structure, but I have less experience with them.
If you’re asking someone to collect your groceries, maybe pay them to do so.
I don’t get this. They already get paid to do this, just like a stock clerk or cashier.
typically aren’t paying employees to do shop for you
The employees are paid hourly to be at work and do what they’re told, basically. It’s not like asking an employee to pick groceries for an order costs the company extra. The employee is already being paid to be there whether or not they pick your order.
The fee is being charged because they know you will pay it, not because it’s an extra cost.
I think they’ve generally started hiring people to only handle online orders, or that’s how it appears at my local stores.
To play devil’s advocate:
If they are hiring specifically for picking online orders, they would lose money by not having as many online orders, right?
Well, adding these extra fees is a surefire way to stop or slow people from ordering anything.
Psychologically, someone would be more willing to pay for an item that’s $15 with free shipping, than one that’s $10 + $5 shipping.
i don’t know about this place but i know with a lot of other delivery options the “fee” does not go to the employees, it’s just extra money because they can
“Mail delivery fee” implies this order will be sent via post.
Fuck em.
It would be. They charge more for a regular courier.
C’mon, name and shame.
Says it in the screenshot: T&T
Ah, so it does.
My bad.
Is $1.43 the complete tax? If so — how is your government financed? All countries I know of add a VAT of ~ 20 %.
Not all items are taxable. An apple isn’t, but a box of cookies is. It depends on what OP bought
Depends on your country. Some just have lower tax rates depending on the item.
Food isn’t taxed. Shipping would be.
No tax on food? That’s nice, we should copy this.
Your food gets taxed?
I should clarify, junk food is taxed. Produce and real food isn’t. LOL
Yes. It has a reduced tax, thoough.