Now SNCF Cécile Guilhaumaud is telling me passenger satisfaction is of central importance.
Through tickets are an advantage for passengers she says. Is she serious? SNCF is *terrible* at this.
Damn I’m so stuck. I’m lost in this transport policy business.
I can’t stand the flowery rhetoric of politicians not backed up by action. I can’t bear officials hiding behind jargon. I can’t tolerate industry people saying the indefensible because they have to. #ConnectingEuropeDays
@jon in my experience there are two types of rail conferences;
* Those attended by people who have the drive, authority and perseverance to make a difference
* Those attended by people who want to be seen and heard at a rail conference
I have very little time for talking shops and hot air.