Gavin Chait;Mar 1, 2024

Follow along with me on my #GDPR adventures.

In 2021 I cancelled my #LastPass subscription & migrated. I deliberately, & carefully, deleted my credit card information & all passwords from the account. I received email acknowledgement, & then I forgot about it.

That was a mistake.

Turns out, they continued to charge me. Every year. Even increased the fee.

Show threadGavin Chait;Mar 1, 2024

My bank, helpfully, reversed the last charge, but can't help me further, or stop them from trying again.

I contacted LastPass. They acknowledge I don't have an account, & that they have no basis for charging me.

Then they ended all further correspondence. Unhelpfully, I now get regular spam telling me how important my case is to them, but not engaging with me.

I just filed a #GDPR complaint with ICO, & we'll see how this goes ...

But - and I cannot stress this enough - #FuckLastPass.

Show threadChrisMar 1, 2024
@GavinChait We’re headed towards a world where every subscription, and every online purchase, needs its own separate virtual credit card. Companies can no longer be trusted to correctly implement cancellation. 🙁
Show threadGavin Chait;
@chrisvest Yep, it's utterly crazy. But now the challenge is, there aren't that many banks offering these sorts of self-managed virtual card cards, and who has the strength to maintain separate cards for every single purchase? Let's see if GDPR has some teeth for something so, relatively, small.
Mar 1, 2024 at 5:11pmWeb