Gavin Chait;

Follow along with me on my #GDPR adventures.

In 2021 I cancelled my #LastPass subscription & migrated. I deliberately, & carefully, deleted my credit card information & all passwords from the account. I received email acknowledgement, & then I forgot about it.

That was a mistake.

Turns out, they continued to charge me. Every year. Even increased the fee.

Mar 1, 2024 at 8:27amWeb
Show threadGavin Chait;Mar 1, 2024

My bank, helpfully, reversed the last charge, but can't help me further, or stop them from trying again.

I contacted LastPass. They acknowledge I don't have an account, & that they have no basis for charging me.

Then they ended all further correspondence. Unhelpfully, I now get regular spam telling me how important my case is to them, but not engaging with me.

I just filed a #GDPR complaint with ICO, & we'll see how this goes ...

But - and I cannot stress this enough - #FuckLastPass.

Show threadChrisMar 1, 2024
@GavinChait We’re headed towards a world where every subscription, and every online purchase, needs its own separate virtual credit card. Companies can no longer be trusted to correctly implement cancellation. 🙁
Show threadGavin Chait;Mar 1, 2024
@chrisvest Yep, it's utterly crazy. But now the challenge is, there aren't that many banks offering these sorts of self-managed virtual card cards, and who has the strength to maintain separate cards for every single purchase? Let's see if GDPR has some teeth for something so, relatively, small.