The current state of Instagram

https://lemmy.world/post/8525178

The current state of Instagram - Lemmy.World

I’m a performer, so I need my account for work and to book gigs. I’ve been locked out for almost a month due to a platform bug, and have tried exhausted every possible avenue of support.

I get this kind of shit dealing with LG and Samsung support too. It’s like customer experience doesn’t matter in this day and age. They’ve cornered the market
DeWalt too. Got a table saw that shipped with a broken part, and their contact us form was broken. Eventually gave up and bought a replacement part off Amazon. Someone got a promotion for reducing claims.
Home Depot as well. I ordered a custom door that arrived 2 inches too short, only realized it when I got home (should’ve checked in the store I’ll admit). Called to get it replaced, manager said no due to “buyer’s remorse.” They ended up refunding it when I initiated a chargeback.
If you can document the issue, how could they deny you like that. Are they claiming you took it home and cut it to then try to get a refund?