Apple's statement is the death knell for the idea that it's possible to scan everyone's comms AND preserve privacy.

Apple has many of the best cryptographers + software eng on earth + infinite $.

If they can't, no one can. (They can't. No one can.)

https://www.wired.com/story/apple-csam-scanning-heat-initiative-letter/

Apple's Decision to Kill Its CSAM Photo-Scanning Tool Sparks Fresh Controversy

Child safety group Heat Initiative plans to launch a campaign pressing Apple on child sexual abuse material scanning and user reporting. The company issued a rare, detailed response on Thursday.

WIRED

@Mer__edith apple can’t/wont do it *without sacrificing user privacy*, or, as they say, start on a slippery slope towards invasive scanning for whatever the politician of the day deems undesirable.

Sadly, I expect other companies will be less willing to stand up for that principle.

@borland @Mer__edith You believe that there's a noble reason for that?

They expect to lose vast amounts of users if they compromise on privacy, which has always been at the core of the brand messages. That's it.

@bbak @borland @Mer__edith Rubbish. Most of Apple’s customers don’t care about privacy. If Apple did an about face it would have no impact on their sales.
@bbak @acute_distress @Mer__edith I agree with Henry here. *Some* of Apple’s customers care deeply about privacy and security, and they would be very upset if Apple backslides on those. But iPhones are very much mainstream, your average iPhone-owning soccer mom would still keep buying them.
@bbak @borland @Mer__edith @acute_distress Brands aren’t about what the users think or care about.
@thelovebing @borland @Mer__edith @acute_distress Oh, really? How do you explain the loyalty and premium Apple Users pay since decades?

@borland @bbak @acute_distress @Mer__edith

It works the other way around. You don’t build a brand by adapting to (would be) users.

Trust me. I’ve done this for a living going on 25 years.

@thelovebing @borland @acute_distress @Mer__edith Nobody said they did.

They just realized that there's the threshold in people's minds. And they communicated to set the standards and be way above the threshold (doesn't matter if they really were), so people felt safe by just owning that device.

Rather simple comms strategy and part of the positioning of the brand - I guess that it can be found in textbooks already.

@bbak @thelovebing @borland @Mer__edith Apple makes products they want and hope that other people want them too. They don’t build products by committee and they don’t do market research. Sometimes they are successful and sometimes they are not.
@bbak @thelovebing @borland @Mer__edith If you asked the market what they wanted e2e encryption would be far down the list because most people don’t understand it. Apple added e2e encryption because they believe it’s the right thing to do. They have a gay CEO so he is very aware of this.
@bbak @thelovebing @borland @Mer__edith You might think Apple is some evil corporation who only does things for money and you might be right about some things but encryption isn’t one of those.

@borland @Mer__edith @acute_distress @bbak Well … I am no Apple fan boy, but as a marketer (tho comms/brand is my main area) I admire them. As a corp not as much.

Regardless of the motivation for their actions (which we obviously know nothing about) they are very aware of the need for differentiation and brand salience. One can see the failed products as failed products – or as the result of a truly innovative conpany (culture). Or both.