SwiftOnSecurityAug 25, 2023
IT career advice:
The tools you already have do a LOT more than your company uses them for. Often products are purchased to do ONE thing. Tools need both a motivated admin + one with time.
Learn what you already own and master it. I see this CONSTANTLY. Volunteer responsibility.
Show threadAndrew Jimenez
@SwiftOnSecurity As a vendor with a product that has a LOT of options, I see this all the time. We started offering a meeting option for our customers to schedule a call with an engineer to ensure they are getting all the value out of the product. It is great to come out of a call with a customer who tells me they learned a lot after a call.
Aug 25, 2023 at 10:29pmWeb
Show threadFlorianTischnerAug 25, 2023

@asjimene

@SwiftOnSecurity

How can I as a customer differentiate this kind of meeting from a "we're going to upsell so hard this meeting alone will get us bonuses"-salespitch disguised as a technical meeting?

Show threadJanne MorenAug 26, 2023

@FlorianTischner @asjimene @SwiftOnSecurity

In my experience, insist on the person being an engineer, not from sales. If the company tries to push a salesperson on you, cancel the meeting.

Show threadAndrew JimenezAug 26, 2023
@jannem @FlorianTischner @SwiftOnSecurity great point. We're very transparent and specifically state that your call will be with an Engineer. I can imagine this will vary wildly between different vendors.