Describe the symptom, not the conclusion:
"The firewall is blocking my app"
No, your application has triggered a pop up box with a pre-written string saying it is unable to communicate with a specified server. We do not know anything else about why that happened or what is potentially wrong in the chain of dependencies for that error to appear. The error could be a completely incorrect catch-all. You do not know anything until you start investigating.
@SwiftOnSecurity I learned a long time ago to start conversations with users by asking "what is it that you're trying to do?" instead of "what is the problem you're having?" and it's saved me so much time over the years. 😁