"Zoom orders workers back to the office" is funny, but there's nothing unique about Zoom doing it.

All these companies show that they don't understand how effective work is actually done, and how to organize around that. Instead, they're relying on the implicit benefits of the past where work _happened_ to be done in person (but they don't know how).

As I coach software teams (and do so remotely), it's pretty clear that the root problem is that folks never knew how to work together in the first place.

And I do mean "work together," not folks siloed in their little caves where you have no idea what they're up to.

Working together is a skill, it doesn't come for free. It can be learned. It can be taught.

An old coworker of mine replied, "Organic, spontaneous cross-organization collaboration is much harder to do when everyone is remote." Hmm. Let's dig into that a bit.
There are certainly benefits to being in person. But "collaboration is much harder to do when everyone is remote" isn't because people are remote. It's because people work in systems that are designed to inhibit real-time spontaneous collaboration. Examples include passing JIRA tickets around, Pull Requests, individual assignments, reviews based on individual performance, planning meetings, high Work In Progress instead of limiting WIP… The list goes on and on.

@qcoding I’ve been doing lots of user interviews and synthesis over the last few weeks.

It’s *much more difficult* remote. The tools aren’t there. Miro suuuuucks compared to a real whiteboard. Long Zoom meetings are much more fatiguing than in person.

We use Tuple for pairing. It’s the best option by a long way and it’s significantly worse than two people/monitors/keyboards/mice in-person. We don’t (can’t!) swap driver/navigator nearly as often.

@ratkins @qcoding

Interesting. I always felt that Miro is way better than real whiteboards. Faster typing than writing, copy&paste of any kind of material, links, easy archiving and search if needed, no waste of paper, integrated tools like timers, voting make it easy and effortless and etc. just work…

Really, the physical whiteboard, I didn’t miss it from the first second on.

@fxnn @qcoding Slow, every time I click something I accidentally move it, looking at an infinitely large whiteboard does me no good if I can’t see both my post-its and the frame I’m meant to be clustering them on at sufficient resolution (because I can only see a tiny window of the whole board at once), the affordances of a mouse just aren’t as good for moving notes around as the IRL version.

@ratkins @qcoding

Interesting, thanks for your thoughts! We see that it, as always, entirely depends on the audience :)

@fxnn Yeah. As @qcoding points out, I’ve had the incredible fortune to have worked in an environment which was specifically and thoughtfully crafted with the goal of supercharging developer productivity (Pivotal Labs.) Once you’ve seen what’s possible, management half-arsing it is intolerable.