This makes me think of Microsoft. I get the impression it’s a software and technology company run by suits who are completely detached from end users and every decision is made purely from pie charts, analytics with no nuances included and designers itching to be promoted whispering in their ear.

So many things that worked perfectly - things people have learned where they are and how to use them for decades get changed for apparently no other reason than just to change them and a constant push to redesign everything into a path towards needing to use one of their services that already has better existing external services people were quite happy using.

Like if your product is good and works don’t start a new product then start changing the original product solely to integrate the new product. That’s bad for the existing users and customers.