Patreon changed its billing from California, USA to Dublin, Ireland for this month. So a lot of banks rejected the transactions as possible fraud.

This would be recoverable ... except that Patreon’s systems seem to have automatically wiped all patronage relationships with a bounced transaction!

there is no news writeup yet, but start at this twitter thread:
https://twitter.com/JasonKPargin/status/1686783605551382530
https://archive.is/RgMCt
https://www.reddit.com/r/patreon/comments/15g4sj8/why_did_i_suddenly_lost_300_patrons/

IF YOU SPONSOR SOMEONE ON PATREON: go in and check your transactions for August, and re-send them if they bounced. The “retry” link is located in your billing history. (Maybe.)
https://www.patreon.com/settings/billing

Patreon are being vague and trying to play it down. We *assume* they are trying to un-bugger their screwup.
https://archive.is/IlNRj
https://status.patreon.com/

Also, payments via Payoneer have been disabled for now, so that hits me personally. how annoying.

(Nobody knows why the move to Dublin. Too many chargebacks in California? Irish tax advantages? Not thinking very hard? WHO KNOWS)

UPDATE: Patreon admitted there was a fuckup! And it's up to you to fix it. Sucks to be you, eh. https://circumstances.run/@davidgerard/110833199221347801

Jason Pargin, author of John Dies at the End, etc on Twitter

“Hey, if you're a Patreon creator and are confused as to why a bunch of your income vanished, it's because Patreon's system appears to have totally collapsed. They sent me an email saying my credit card blocked the payment as fraudulent, and CANCELLED ALL OF MY CREATOR SUPPORT. 1/”

Twitter
@davidgerard i don't have a "retry" link, or any listed August charges
@takelgryph argh. did your July 1 payment just get cancelled out of existence?
@davidgerard the August 1, maybe -- it was declined by my bank twice because it got mistaken for fraud even after i confirmed it wasn't the first time
@takelgryph for your comfort and protection, citizen
@takelgryph I think mine all go through Dublin anyway (I'm in the UK) so none of mine seem to have failed. Are you able to re-sponsor them?
@davidgerard nope -- the site acts like i'm not subscribed but doesn't give me the option to do anything related to a subscription
@takelgryph argh. please do keep us all updated.
@davidgerard i have a support ticket open, here's hoping it goes somewhere
@takelgryph "we *really are* experiencing unusually high call volumes at this time,"
@takelgryph @davidgerard time for Patreon to restore-from-backup (as if they had one).
@davidgerard i had to call the second time; it looks like it's letting the "check to see if this is a valid card $0" authorizations through now but i still can't get Patreon to try the August 1st charge again

@davidgerard I'm guessing it is tax reasons.

Naturally, Patreon's been scummy and cagey with its userbase for the past couple of years, so who knows?

@LoneWolf this is just a competence issue. payments is a super sensitive and difficult area for precisely the reasons of regulations including fraud protection and anti-money-laundering, and if you pull shit like this it's gonna break. it was literally their job to know better

the auto-deletion of patronages is just the cherry on top

@davidgerard and for people whose payments do go through, some will be charged fees for international transactions
@davidgerard it's gotta be some asinine tax reason right? apple and a bunch of other mega corporations legally locating in Ireland for huge tax breaks, etc...?
@jplebreton it's definitely going to be very stupid

@davidgerard Patreon did this before, a few years ago-- they moved charges from the US to the UK-- people reasoned that it was iff you were pledging to any creators they deemed NSFW, but Patreon was entirely non-transparent about it (support basically told creators to tell their patrons to take it up with their banks)

But yeah, same story: Patreon moves their charges internationally, this trips fraud warnings for everyone, Patreon support is just "there's been a slight increase in declined payments we don't know why 🤷"

If this plays out like last time then every month I will have to reconfirm that the transaction isn't fraud, and also I will get levied an "international service assessment" on top of my pledges. I'm also particularly annoyed that Patreon makes me do this dance _again_.

@slab @davidgerard ugh this happened to me also and I keep trying to re-up my patronage but their system keeps glitching and not actually trying to process the payment
@slab @davidgerard
Doesn’t it charge your debit/credit card and let you choose the currency these days? Do you get slapped with a fee just because the charges originate internationally‽

@davidgerard LiberaPay and OpenCollective are sensible, run as non-profits, accept payments from and to many locations, and finally are open and transparent services that don't track their users and sell their data.

https://tosdr.org/en/service/1010

Patreon -- Terms of Service; Didn't Read

views.service._source.ogp.description

@davidgerard I have no patronees listed. I have no payment methods listed. Oh joy. I'm hesitant to make any changes right now in case they can work out how to revert my account

I am still receiving emails from Patreon with the

@bellinghman add yours to the big pile of Patreon support tickets!
@davidgerard Jesus Fucking Christ on a pogostick in a minefield!
@davidgerard looks like I lost 10% of my income thanks to this BS so that's great
LB: My PayPal transaction to Patreon went through as usual this month. But, I did just notice that Patreon stopped sending those "Your Patreon receipt is here!" emails three months ago—the last one in my inbox is from May 1...
@davidgerard Thank you for spreading the word on this.
@pixelpaperyarn i was shocked there was no single writeup as yet!

@davidgerard Any mention of which Irish bank? (Assuming "thru Ireland" means an Irish bank. And at least one of them used to have a track record with me of thinking any online US cc transaction was "fraud."

And I'd certainly guess taxes as at least one of the reasons

@davidgerard

Ugh. FWIW latest update on https://status.patreon.com/ says

" Update - We have fixed the root cause and are working actively with Payoneer to restore payouts. We expect to restore them today, and we appreciate your patience while we work to resolve this.
Aug 03, 2023 - 10:04 PDT"

Patreon Status

Welcome to Patreon's home for real-time and historical data on system performance.

@funcrunch i.e., nothing on fucking up everyone's patron lists

@davidgerard Testing large-scale in production, that's *brave*.

Something big like that could really be more handled more gracefully with staggered rollout, $1 test charges and an email beforehand for those affected. Or you can be too cheap and/or short-sighted and burn down your literal "service" that you provide.

@davidgerard funky. I just checked my email archive, and I haven’t gotten a receipt from them since May. But still getting updates from accounts I support… 🤔
@funkaspuck and - and this is the key point - taking our money
@davidgerard THANK YOU. Omg, I spent an hour on the phone with my card co. and wasted so much time on Patreon’s website trying to get this resolved.
If there’s a retry button it’s in invisible ink.
Upshot is I’ve got no option but to wait for Patreon to try to recharge the card. Their “help” pages weren’t helpful. It feels like they’re trying to force everyone to PayPal.
@davidgerard My Patreon bill for August came through a day late, but the usual amount. Still showing San Francisco.

@davidgerard

Ah, so clarity found, it is Dublin, Ireland, not Dublin, California.

This would be great news for Ireland had the transfer process been managed by people who use failure modes effects analysis (FMEA) before the make big changes.

@davidgerard wow, that explains why I got a fraud alert that I had to manually clear.

@davidgerard

Thank you for this

There's one creator I'm particularly concerned about and they don't know their way around IT things

@davidgerard no idea why, but I do know my patreon payment notification became a notice that I had submitted my payment to “patreon Ireland Limited” a fair while ago, so I’m going to guess they’ve been moving to this for awhile and just now switched over Americans?

@davidgerard

If a business moves to Ireland its almost certainly to avoid taxes.

Ireland is kinda scum world wide, stealing everyone's fair taxes by letting transnationals off the hook for the taxes they owe elsewhere.

Ireland's governments have been, are being kinda scum.

Harming all other countries for their own benefit.

@erkhyan

I think this might be part of your problem.

@WarmasterPalak Patreon claims that the issue with Payoneer is separate from the one with the rejected transactions. The latter did not hit me, the former did.

@erkhyan

Fair. I saw that from someone who does news, and thought that it might be relevant.

@davidgerard FWIW Patreon have been billing from Ireland for some supporters for ages, possibly depending on where the supporters were based (eg I’ve been billed from Ireland since before 2020, and am based in New Zealand).

So I guess at least part of the story is someone decided to try to consolidate billing in one location “for reasons”… and that didn’t go well.

@davidgerard
Patreon got jealous of all the crypto rug pulls.
"You mean, we just *take* all the money?"
@davidgerard
100% tax. Every American tech giant has their European HQ in Ireland for a reason.

@johnmastodon @davidgerard

Every American tech giant accounts for their non-US business in an international subsidiary, because US tax law makes it advantageous to do so. And it's that way because US legislators do what their contributors tell them to do.

Many of those international subsidiaries end up in Ireland for a range of reasons, but you don't see German or French or UK conglomerates setting up their international headquarters in Ireland.

The issue is US tax law, not Irish tax law.

@davidgerard Yep, breaking their system and making the users fix it is par for the course for Patreon.