This week, I went over to Bluesky and asked people who'd left Mastodon why they left, and lots of people told me. I grabbed the replies and crunched them and wrote up a summary. I think it's really interesting and often kind of wrenching.

https://erinkissane.com/mastodon-is-easy-and-fun-except-when-it-isnt

#meta

Rather than trying to head off the unusual unpleasantness about clout-chasers and the ritually/technologically impure, I will just say this:

I wrote this up for fedi people who are actively curious and interested in other people, and I'm not going to worry too much about how it lands for those who aren't.

The tl;dr (because TL! it's TL) is that, for this group:

- people feel stressed and anxious when they get yelled at for breaking rules and norms they didn't know about

- it's hard to find people and conversations, and specifically hard to follow people across instances

- people want better organic and algorithmic ways to connect with each other

- instance-picking stresses people out, and a lot of the sign-up and settling-in processes are confusing and/or too much work for unknown returns

something I didn't have room for in the post itself is that a non-tiny group of people have had instances blow up on them over the years, leaving them starting over again and again—this is especially destructive for newer folks, who don't always understand what's happening

Lastly! I squeaked this post in under a rapidly dropping door—I'm going to be really busy for a day or so and then offline for awhile. If you ask questions after today and don't hear back, that's probably why!

Please be cool with each other and don't make me come back to screaming fights in my replies. <3

@kissane

Reading through now.

In case I forget (I always forget):

"building cultural norms into the tooling is much more effective and less alienating than chiding"

One of the best encapsulations of this idea, born of the challenges of managing the StackOverflow community norms (which tend towards scolding like lava) and Discourse (which aims to be the opposite), is Jeff Atwood's "Just In Time" Theory of User Behaviour:

https://blog.codinghorror.com/the-just-in-time-theory/

I return to this a lot - it's useful.

The “Just In Time” Theory of User Behavior

I’ve long believed that the design of your software has a profound impact on how users behave within your software. But there are two sides to this story: * Encouraging the “right” things by making those things intentionally easy to do. * Discouraging the “wrong” things by making those things intentionally

Coding Horror

@kissane

Re. the second "couldn’t find people or interests" group, I viscerally feel this.

I set up an alt-account to indulge in therapeutic socialising around the (big) football (soccer) team I follow.

The experience has been excruciatingly difficult in many ways. It's been a job. I'm two week into relentless *work* to drum up even a little consistent sociability. It's been almost zero fun. If I were normal, I'd have given up on day two.

Two idea I think would make it easier (cont)...

@kissane

1. Hashtags are indeed essential in the absence of an algorithm. But people either forget to use them, or just don't because they've been conditioned not to. It would help enormously to have a mechanism by which we could auto-tag posts; i.e. insert one of more tags quickly based on what I'm posting about. In addition, it would help if tags copied into replies, like handles do.

(cont)...

@charlesroper @kissane My problem has been figuring out what hashtag to use because not everyone agrees. And I feel like the suggested hashtags aren't very usable until you're almost done typing the whole word. Without including the actual "#" , is it SuperBowl2024 or SuperBowlLVIII? SuperBowlAds or SuperBowlCommercials? Oscars or AcademyAwards? TheMandalorian or Mandalorian? Sometimes, my posts end up a parade of hashtags to cover alternate versions, and that's no fun and takes space.

@cstephens2 @charlesroper @kissane

It's possible to figure out which ones to use if you go to the Explore section and then put various hashtags into the search to find out which version is the most popular. Sometimes I do that after I've posted something, and then I edit them in.

Not a perfect solution by any means, it definitely should be streamlined into the actual posting interface.

#FediTips