As the others said below, a while back (several years at this point I think?) they decided that instead of improving their core product, they were going to move the entire business model into a really shitty version of free streaming apps. Like the ones that come preloaded on "smart" tvs full of ads and tracking.

They had an extremely long laundry list of bugs and feature requests from LONG TIME users (like me) but decided to ignore them and instead completely destroy their apps with shit.

All the sudden you login to your plex app and it's FILLED with all sorts of content you have no idea where it came from - it's not on your server, etc...

Which is all just sad, because as time passes, they'll just die off and be looked at the same as any other free shitpile streaming app full of ads, instead of what they once were: a really good home media library manager.