Landon EppsJun 14, 2023

šŸšØPSA: Uber Eats ScamšŸšØ

Thereā€™s a scam being run on Uber Eats and I got hit.

* Brand new bicycle delivery ā€œdriverā€ acct
* They use GPS spoofing to fake being at the dropoff
* They message you once, then ignore you for 30 minutes
* Canā€™t call, their phone number is fake
* They mark your order delivered
* Uber support instantly dismisses it
* Canā€™t call Uber, no phone #

This WaPo reporter was scammed twice and wrote a summary:
https://nitter.net/chrisd9r/status/1666900028848308224

šŸš€ and/or tell ppl to stop using Uber Eats

Chris Dehghanpoor ā€¢ chrisd9r.bsky.social (@chrisd9r)

Anatomy of an @UberEats scam: Bike courier "picks up" order. They idle @ pick up spot after picking up. 10-25 min later, GPS suddenly shows they're @ delivery location. Order's "delivered" - but nowhere to be found. Here's how it works & why it's bad for drivers & customers

Nitter
Show threadMatt ZagajaJun 14, 2023
@landonepps This happened to me on Sunday. I have contacted Uber support 3 times and they refuse to provide an email or mailing address for their legal team to receive a demand letter.
Show threadLandon EppsJun 14, 2023

@mzagaja For the record, itā€™s almost certainly [email protected]. I found it listed on their Japanese site.

You can also try calling 1-800-314-2308 or 1-800-253-9377.

Show threadKĆ©vin āšJun 14, 2023
@landonepps @mzagaja expect it to not work, their listed [email protected] mailbox doesn't exist either so I had to send the complaint to the CNIL instead
Show threadMatt ZagajaJun 14, 2023
@kc @landonepps thanks both. I filed an official complaint with the Mass AG's Office and did finally find a registered agent snail mail address in the Mass Corporation database so will likely send a 30 day demand letter under Mass Consumer Protection act certified mail to there. Would think email would save them time, but guess the harder they make this, the more money they can keep in their pockets.
Show threadLandon EppsJun 14, 2023

@mzagaja @kc Are you in Boston, too? When I searched Twitter to see if anyone else was hit by this same scam I found someone with the exact same experience. When I checked their screenshots, it turned out they had ordered from a five guys just down the street from me.

This canā€™t be a coincidence. Iā€™m guessing thereā€™s a group that is running this scam in Boston.

Show threadMatt Zagaja
@landonepps @kc Yep, the order was from the McDonald's at South Station. Only the smartest scammers here in nerd city. šŸ™ƒ
Jun 14, 2023 at 4:41pmIvory for Mac
Show threadLandon EppsJun 14, 2023
@mzagaja @kc I think weā€™re onto something here. The person I found ordered from the five guys right by South Station, too: https://nitter.net/kilosaur/status/1662637988344389633#m
Hippups (@kilosaur)

@UberEats @Uber_Support I don't know how #Ubereats customer service can be so atrocious. No food received = No refunds??šŸ˜”The only people eating are the scam couriers that Uber Eats does nothing about. Can't DM either. May finally be time to switch to another delivery service.šŸ˜”

Nitter
Show threadMatt ZagajaJun 14, 2023
@landonepps @kc wow. The delivery person's name was "crystal" and they had a picture. No photo in the delivery confirmation spot. Said they were on their way and it started a timer. GPS showed them outside my door, but nobody was visible. I texted them "where are you" and got no response. Calling their number said it was "disconnectedā€ by Verizon.
Show threadLandon EppsJun 14, 2023
@mzagaja @kc Word for word what happened to me except the ā€œdriverā€ had no pic. Feel free to include me in your complaint if you feel itā€™ll help somehow.