@agatha Hello my name is Asesh I have the pleasure of assisting you today.

Please do try the following fix.

Open command prompt. Run sfc /scannow.

Let me know if that resolves the problem.

Asesh.

Microsoft Associate Partner Enterprise Plus.

If this post answered your question don’t forget to mark it as ANSWERED.

thread locked

@agatha Tbh, even if Linux has some aspects of it that can be hard for non-technical users, if you face a problem, you'll at least find actual solutions rather than just "have you tried all these generic steps that isn't even remotely related to your issue?"

Q: "Hey, I have this very important document I was working on and the program crashed, how do I restore it?"

A: "Have you tried restarting the program? Have you tried restarting your computer? Have you tried clearing the program cache? Have you tried restoring from a backup? Have you tried upading your computer?"

Q: "Did all that and it didn't solve my issue"

A: "Try restoring the file from the cache, it might still be around"

Q: "You just told me to delete the cache ..."

@agatha have you tried booting into safe mode and running sfc /scannow

-- Dan, MCSE and Microsoft Community Expert