Shauna GMMay 15, 2023

I'm looking for examples of UX/interface design where:

* users started using a feature in a way that wasn't intended (can be for good or for ill)
* the product team responded by removing the feature entirely

Also very interested in interfaces where there is an obvious feature that users would want/need that's not provided, and that feature is obviously not provided because it's against the interests of the company who makes the software.

Can anyone think of examples which fit?

Show threadSam Levine
@shauna Not sure this is a perfect example of the later, but evernote is adamantly against having tables that can do any math. They insist it's strictly for presentation and therefore just a formatting tool and not a table/worksheet like you'd have in excel. There is a huge thread of users who have been asking for this feature for literally years. Not sure it's strictly "against their interests", but it's weird how they dug in their heels about it.
May 15, 2023 at 7:20pmWeb
Show threadShauna GMMay 15, 2023
@SRLevine Thanks for sharing! Do you have the a link to that huge thread offhand? I'd love to take a look.
Show threadSam LevineMay 15, 2023
@shauna https://discussion.evernote.com/forums/topic/112314-basic-calculation-in-tables/