Andre LouisMay 6, 2023
Today I am disappointed and disgusted to say that #WesternDigital have sent me an email that has very important content in it, but it's inaccessible.
They've suffered a data breach, but the information about said breach has been put into the email as an image.
A #ScreenReader user without some level of tech knowledge would be unable to read that, and may actually think it's spam. To us, it goes straight to the line that says 'Copyright 2023 Western Digital' and skips all the salient points.
Utterly disgusting behaviour from such a large company about such an important topic.
If you're of a mind to do so, please boost to raise awareness.
This email is seemingly *not* a drill.
Show threadEvelynMay 7, 2023
@FreakyFwoof @zleap We could all call them at 00800-27549938 with our questions about their denying visually impaired customers access to this information. Or, least, we could if that were a valid phone number.
Show threadAndre Louis
@gorfram @zleap Aah yes the double 0. I saw that but thought it was an error that the OCR software I used, had made.
May 7, 2023 at 5:54pmWeb
Show threadEvelynMay 7, 2023

@FreakyFwoof @zleap There are also eight digits after the 800 area code. If you dial that in the US, I think the phone system just ignores digit #8; but it’d but interesting to know if you’d get Western Digital on the other end of the line.

*although not interesting enough for me to bother trying it

Show threadAndre LouisMay 7, 2023
@gorfram @zleap I have tried taking off the first 0 and the last digit, and it does not connect. So not only did they provide information in a stupid way, but a phone number that doesn't in fact, work in the first place. Incompetence knows no bounds.