One thing I'm noticing here on Mastodon (mostly through observing experience of others, to be fair) is that there seems to be a point at which catering to people with, let's call it, overly-particular needs seems to embolden those people to foist those needs onto others and it devolves into a mess of opinions real fast.

One of the reasons Trader Joe's is successful is that they limit choices.

Do you really need to have two dozen varieties of peanut butter? Probably not. So they just stock a few. Gets people in-and-out very quickly, makes the stores smaller, and it's a very enjoyable experience for many despite being objectively quite limited.

Choice-overload is a real thing, and I think those steering this ship need to sit with that for a while.

@TechConnectify it also makes life much simpler and more pleasant for the people working in their stores. Easier to stock, easier to organise the stock, etc see Zeynep Ton’s brilliant research https://hbr.org/2017/01/how-4-retailers-became-best-places-to-work (also formed the inspiration for my frontline jobs startup, Breakroom.cc)
How 4 Retailers Became “Best Places to Work”

They realized culture matters as much as wages.

Harvard Business Review