One thing I'm noticing here on Mastodon (mostly through observing experience of others, to be fair) is that there seems to be a point at which catering to people with, let's call it, overly-particular needs seems to embolden those people to foist those needs onto others and it devolves into a mess of opinions real fast.

One of the reasons Trader Joe's is successful is that they limit choices.

Do you really need to have two dozen varieties of peanut butter? Probably not. So they just stock a few. Gets people in-and-out very quickly, makes the stores smaller, and it's a very enjoyable experience for many despite being objectively quite limited.

Choice-overload is a real thing, and I think those steering this ship need to sit with that for a while.

@TechConnectify The most successful supermarket chain in Spain (Mercadona) is like that but taken to the extreme: they only carry their house brand except for very very few products (like Coca-Cola). Most people (me included) don't trust brand names, just want to buy their milk/toothpaste/whatever and get on with their lives.