Here's something I see in a lot of incidents: Nobody is an "expert" so nobody engages with the problem.
I'm not an expert on a lot of this stuff either, I just start opening log files and poking at shit until it giggles and rubs its tummy and stops giving 5xx errors.

@SwiftOnSecurity The two things I always want my help desk and myself (IT Mgr) to remember:

1) CHECK THE CABLES
2) CHECK THE LOGFILES

@pooserville @SwiftOnSecurity I was so very tempted to make that a P.S., because YOU ARE RIGHT