RunesCustomer wants me to include a kpi of "# of events we didn't identify" in a document I'm writing for them and I'm wondering if I should ask them " how will you know?" or just go ahead and put it in.
syzygy@runes I would suggest splitting that into two KPIs:
1. # of things we have identified that we did not identify
2. # of things we have not identified that we did not identify