Cheryl Platz Mar 4, 2023

So why are we not talking more about YET ANOTHER T-MOBILE SECURITY BREACH? I’m tired of companies pretending that as long as credit card info isn’t stolen it’s not an identity theft issue. DOB, address, and phone number are ABSOLUTELY SENSITIVE DATA and this is an insufficient response.

Furthermore, T-Mobile KNOWS folks aren’t proactively logging into their accounts every month. If I hadn’t been doing my taxes I might not have caught this. 😡 #technology #techethics

Show threadCheryl Platz 

For the full description of what happened and the clear refusal of #Tmobile to treat PII as critical customer data, see the link here. The breach started in Nov 2022 and was not discovered until Jan 2023: https://www.t-mobile.com/brand/customer-information-2023

It’s super disingenuous to lean into messaging like “a single API”. It doesn’t matter how big the hole was. What matters is the impact. And what is “a number”? Are we going to have to go to class action again to get more details? Who wants in? #uxdesign #techethics

Mar 4, 2023 at 9:40pmWeb
Show threadCheryl Platz Mar 4, 2023
Maybe this is a job for the California Attorney General’s office. Never hurts to file a complaint.
Show threadMattMar 4, 2023
@funnygodmother I don't know what it is gonna take for them to make the proper investments in security processes but this is maddening. I love their service but they cannot continue to be allowed to operate like this.
Show threadCheryl Platz Mar 4, 2023
@matt agreed. I am at my breaking point. I would gladly join a class action suit, and have started looking at other carriers even though it would be a huge hassle. #TMobile clearly has no respect for their customers as individual human beings. We are walking credit card numbers.
Show threadChris FreitagMar 4, 2023

@funnygodmother I made a similar point when I found out. Switching carriers isn’t a solution.

https://mastodon.cloud/@freitag/109954522556463504

Chris Freitag (@[email protected])

So what are my options? Don’t say Verizon, I hate that company and left for T-Mo about 10 years ago. AT&T is a joke. And if I go with some MVNO, is my data any safer when piggy backing off of T-Mo or Verizon? Does my sensitive information just trickle back up to them? https://www.techdirt.com/2023/03/02/hackers-claim-to-have-breached-t-mobile-more-than-100-times-last-year/

mastodon.cloud
Show threadKevin Karhan Mar 4, 2023

@funnygodmother WTF!?

I wished their mother corporation, #DTAG, would get sued in #Germany by customers...