Mark Hughes

@neil if you don't hold the keys it's not your money.

#NationwideBank messed me about over a trivial transaction, then froze my account during the switch to another bank (without telling me) depriving me of my funds and causing the debits to fail on both old and new accounts.

After offering Β£80 compensation, they refused to complete the switch until I phoned to pay 30p interest they caused.

They will have to pay me much more but every bank is becoming like this & making the case for #cryptoπŸ€¦β€β™‚οΈ

Mar 1, 2023 at 3:05pmWeb
Show threadSteve Hill 🏴󠁧󠁒󠁷󠁬󠁳󠁿πŸ‡ͺπŸ‡ΊMar 1, 2023

@markhughes @neil This!

#Nationwide's repeated mistakes almost caused my house purchase to fall through. In the end the only compensation they would offer was to agree not to charge me for the things that they failed to do.

I closed my accounts with them and will never touch them again - it really shouldn't have been that hard to extract my own money from my own accounts.

Show threadMark HughesMar 1, 2023

@steve @neil Sorry to hear that Steve. Even having my account frozen was incredibly stressful, and I did have money elsewhere that I was able to use. It's the loss of control, and their disproportionate actions take no account of the damage they do "to protect you".

I had difficulties with Lloyds dealing with probate and complained. I forget their response but it was inadequate so I went to the Ombudsman. I recommend it. It's a few online forms, not onerous and I got Β£500.

Show threadSteve Hill 🏴󠁧󠁒󠁷󠁬󠁳󠁿πŸ‡ͺπŸ‡ΊMar 2, 2023

@markhughes @neil I basically had 2 separate issues:

Firstly, cash in a #NationwideBank "quick access" ISA, which was in the days where "quick access" meant "fill in a form and wait a week". Except the local branch were out of the appropriate forms for about 3 months and you couldn't download them from anywhere, so no way to actually ask for my cash.

Show threadSteve Hill 🏴󠁧󠁒󠁷󠁬󠁳󠁿πŸ‡ͺπŸ‡ΊMar 2, 2023
@markhughes @neil Second problem: they were instructed to make a CHAPS transfer to my solicitor for purchasing my house. Solicitor phoned me the day before to say the CHAPS transfer had never happened. #NationwideBank refused to talk to me over the phone "because we are serving other customers in the branch." I ended up having to leave work and drive to the next town to shout at them in the branch in person.
Show threadSteve Hill 🏴󠁧󠁒󠁷󠁬󠁳󠁿πŸ‡ͺπŸ‡ΊMar 2, 2023
@markhughes @neil They did eventually transfer the cash in time, but I was this -> <- close to having to walk across town with a very large quantity of cash in my hand to get it to the solicitor in time. Extremely stressful, and whilst they admitted fault, the only "compensation" they would offer was to not charge me the Β£50 for the CHAPS transfer that they had failed to do. Which I thought completely took the piss.
Show threadSteve Hill 🏴󠁧󠁒󠁷󠁬󠁳󠁿πŸ‡ͺπŸ‡ΊMar 2, 2023
@markhughes @neil Anyway, this all happened about 15 years ago, so way too late to go to the ombudsman, but I will absolutely never trust #Nationwide #Bank with my money ever again, no matter how good their interest rates look.