Lunar Chickadee WindflowerHello World! ♥️
Tarah Wheeler@LunarChickadee hi! did you pass me a note after my shmoo talk? 😃 if so, the answer is: the basics. educate on MFA, password vaults, and remove a sense of helplessness from the small businesses that feel they don't understand stuff.
@Tarah I did! Thank you so much!
@LunarChickadee they all feel so guilty over the stuff they don't know or just don't have time to do. Be like a personal trainer who encourages them to just get out for a walk sometimes 😃
@Tarah that really tracks. When people call me, they're so timid and scared that I'm going to tell them they broke the computer.
I'm always the first to say things like:
"This doesn't have the clearest instructions"
"it makes sense you assumed that based on x or y that it did/said"
"this software had a crash/bug that if you see again, let me know so we can try to fix the steps that it gets confused by."
I've really tried making it easy for them to ask me questions early and often after a problem occurs, and you're right that I could do the same with security.
Great advice!