RevK Feb 3, 2023

Wow, an impressively dismissive and unhelpful response from #OctopusEnergy.

I pointed out their app could not add up as per this image.
Their response was "Just to confirm -£925.64 +£65.26 = -£860.38 is most definitely correct."

They also totally dismissed my other issue that their notice of DD collection ignored that there was a DD collection in the interim, so it notified the wrong amount for the second collection. All they did was comment on the date of collection.

Show threadahnlak
@revk I have to say, when I first read it, it seemed correct - I think the "wrong" being positioned next to the calculated value (rather than the wrong input values) made me assume you had an issue with the maths, rather than the data.
Feb 3, 2023 at 1:07pmWeb
Show threadRevK Feb 3, 2023
@ahnlak Well I do go on to explain what the last line should be. I thought that would be a clue 🙂
Show threadahnlakFeb 3, 2023
@revk oh absolutely, if you actually *read* the whole message it becomes obvious but I was lazily skim reading :)