@kathryntewson @HelloAndrew @gulovsen @chancerydaily @mmasnick There’s probably some massaging via an NLP engine, but that’s not AI, either - it’s just heuristics, and applied outside their domain, at that. I think the reason you never got your documents is because the preprocessing is shit and your input borked up the NLP engine because it’s not designed for legalese. But that’s just a guess.