Charlie ChapmanThe closer I get on this @darknoise subscription update the more terrified I am to release it. I feel like there’s so many little things I could get wrong that will bring down the fury of thousands of angry customers and it’s really hard to test (though I understand much easier now than it used to be)
Cameron McEfee@charliemchapman stay strong. When I took GuideGuide to subscriptions, I weathered angry emails for a few weeks, and then people got it out of their system and moved on. The people that stuck around are the good kind of customers, not the ones that are there because it’s cheap.
You’re going to be glad you did it.
Also, resist the urge to argue/defend. Have a stock response and maybe a blog post with validation you can link to, but going back and forth is just wasting your billable time.