Anyone had any experience getting a back dated Energy bill cancelled as not being allowed by OFGEM rules. The #ofgem web site said bills backed more than a year are not allowed. Really not impressed with #bulb rebilling previously billed usage back dating over 2 years. Just wondered how good the ombudsman is on this?
@revk EON cancelled our backdated bill when challenged.
@adie bulb are refusing to. We left them in 2019, all billed and paid. Then now, out of the blue, rebilling loads (all more than a year old, obviously) and refusing to cancel it. Very annoying.
@revk @adie do you not have bills from the new provider to show them?
@interpipes @adie not relevant, they are rebilling what they already billed and paid years ago up to when I left. But the ofgem rules seem crystal clear on this, it is a back dated bill.
@revk @adie so theyโ€™re billing you for units already billed, or their old bills were not for accurate unit counts?