Mastodawn

George Julian Dec 1, 2022

Rather than just highlighting dire care for learning disabled and autistic people, I'm going to do an advent calendar, well advent hashtag #CQCAdvent in which I'll share a quote daily and link to a service that CQC have rated outstanding in the last two years.

There aren't enough to rely just on this year (only 17 so far - they're all listed here https://www.georgejulian.co.uk/curated-topics/cqc-outstanding-care-for-learning-disabled-and-autistic-people/)

Please boost and follow the hashtag for some snippets of excellence #LearningDisability #Autism #HumanRights

georgejulian.co.uk » CQC outstanding care for learning disabled and autistic people

Rated outstanding in 2022 November Home from Home Care Ltd, The Old Hall, Fiskerton West Northamptonshire Council, Shared Lives Service Hilton Nursing Partners Ltd, Ashford Avenue South East Services, Kent September LD Care Ltd, Hounslow Guyatt House Care, Cambridge Complete Care and Enablement Services, Oldham August Hand in Hands Ltd, Hand in Hands, Hertfordshire Positive […]

George Julian Dec 1, 2022

Day 1 #CQCAdvent

Each member of staff we spoke with was positive about the high degree of support they got from the senior leadership team.

"I think if I didn't get the level of support I do, then this job would be really difficult to sustain"

"The service is well managed. It has a very good managerial structure in place where everyone, staff and service users alike, is appreciated and valued for their contribution"

Accordia Supported Living https://www.cqc.org.uk/location/1-7699543356

#LearningDisability

Accordia Supported Living Services - Care Quality Commission

George Julian Dec 2, 2022

Day 2 #CQCAdvent

Staff ensured that people had maximum freedom in their own homes, such as access to kitchens and areas to socialise in.

Risks in relation to people's support were exceptionally well managed to allow people to live their lives freely as they chose, sometimes for the first time in their lives.

[Will thread more]

Avenues South East Services, Kent https://api.cqc.org.uk/public/v1/reports/573b10d1-d525-4be9-8554-b2f2bfaa0dc9?20221119130000 #LearningDisability #Autism #Freedom #HumanRights #CQCOutstanding

George Julian Dec 3, 2022

Day 3 #CQCAdvent

Without exception, relatives and people living at the home consistently told us how caring and compassionate the staff team were, treating them with the upmost respect.

"They have effectively rescued my son from a downward spiral"

"It is excellent and I am very pleased with it. Outstanding, brilliant and I love it. Staff are lovely and very helpful. They make him very happy"

Church Road, Bolton https://www.cqc.org.uk/location/1-6877841642

#LearningDisability #Autism #CQCOutstanding #Love

Church Road - Care Quality Commission

George Julian Dec 4, 2022

Day 4 #CQCAdvent

Service was exceptionally personalised and supported people to make choices and develop their independence.

People had been supported to move into their own homes and enjoy a meaningful and fulfilled lifestyle, with community involvement and contact with family and friends.

People told us about their dreams and wishes for the future and the support in place to help them achieve them.

Support'ed Ltd, Plymouth https://www.cqc.org.uk/location/1-2011673807

#LearningDisability #Autism #SocialCare

Support'ed Limited - Care Quality Commission

George Julian Dec 5, 2022

Day 5 #CQCAdvent

Staff developed positive and trusting relationships with people, which fully promoted their dignity and safety, and ensured their human rights were understood and protected.

Staff had a clear understanding of people's sexual identity and how they should be supported to appropriately express their #sexuality, in a way that both empowered and protected them from harm

Woodhouse Cottage, Wakefield https://www.cqc.org.uk/location/1-130890690

#LearningDisability #Autism #SocialCare #HumanRights

Woodhouse Cottage - Care Quality Commission

George Julian Dec 6, 2022

Day 6 #CQCAdvent

Learners continued to be supported to live fulfilled and meaningful lives, including opportunities to try new experiences, and do things they enjoyed.

One learner told us how staff supported them to pursue their interest in vintage cars, going out on trips and attending clubs.

Another learner had achieved a qualification in childcare.

Sunnyside House, Essex https://www.cqc.org.uk/location/1-116786462

#LearningDisability #Autism #SocialCare #SocialWork #HumanRights

Sunnyside House Limited - Care Quality Commission

George Julian Dec 7, 2022

Day 7 #CQCAdvent

People felt consulted, empowered, listened to and valued as staff invested time discussing accessible ways for them to achieve their goals.

...highly knowledgeable and flexible staff...

carefully adapted how they cared for people, to reflect the most effective times and ways to work with them, so people's varying wishes and needs were truly promoted

First Key, Hereford https://www.cqc.org.uk/location/1-4695602718

#LearningDisability #Autism #CQCOutstanding #SocialCare #SocialWork #HumanRights

First Key Hereford - Care Quality Commission

I missed #Day8 of #CQCAdvent yesterday because I was distracted by this https://youtu.be/S1KqhKMbBaU

So you'll get Day 8 and 9 today.

Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.

One person told us, "I think it's awesome living here. I can be independent. I work in an office and feel part of the team."

Guyatt House Care, Cambridgeshire https://www.cqc.org.uk/location/1-7628368579 #LearningDisability #Autism #CQCOutstanding

Whorlton Hall Safeguarding Adults Review

YouTube

George Julian Dec 9, 2022

#Day9 of #CQCAdvent and another #CQCOutstanding care provider

"I have a lot of faith in the management. They are open to suggestion and they clearly know those they are supporting.

If they feel something won't work or is not in the best interests of someone they will say so.

It's a very good working relationship and I can see why people then move on to more independent accommodation."

195 Ashby Road, Burton on Trent https://www.cqc.org.uk/location/1-1700843168
#LearningDisability #Autism #HumanRights

195 Ashby Road - Care Quality Commission

George Julian Dec 11, 2022

Behind on posting again. Sorry

Day10 #CQCAdvent

People were supported to maintain contact and spend time with their families.

One person told us, "[Staff] help to facetime my mum".

Relatives were consistently positive about how the staff had maintained contact with them.

Technology Centre, Ellesmere Port https://www.cqc.org.uk/location/1-6957740561 #LearningDisability #Autism #HumanRights

The Technology Centre - Care Quality Commission

George Julian Dec 11, 2022

Day 11 #CQCAdvent

Another person's relative commented that despite the pandemic, people "were kept active and busy".

Several people told us about the allotment project and how they worked tirelessly, gardening, weeding and growing their own vegetables which then landed on their table in a form of healthy, organic produce-based meals during the summer.

Caprani Care Support Services, Banstead https://api.cqc.org.uk/public/v1/reports/e2648bb5-3791-4c11-ae63-7913ded87652?20221209130000

#LearningDisability #Autism #CQCOutstanding #Allotment

George Julian Dec 13, 2022

Late again, Day 12 #CQCAdvent

Staff spoke positively about the support and leadership during the pandemic.

"My motivation comes not just from the challenges and rewards of helping people live independently in their own home, but also from the importance my employer places on developing my career. Every day is different, and I love the variety of care provided in the community."

Continued Care from
Oakville Ltd Harrogate https://www.cqc.org.uk/location/1-2104651636

#LearningDisability #Autism #CQCOutstanding

Continued Care from Oakville Ltd - Harrogate - Care Quality Commission

George Julian Dec 13, 2022

Day 13 #CQCAdvent

One person with a complex health condition had been identified to move into an older person's nursing home for their health needs to be met.

The service worked responsively with health and social care professionals to develop the staff teams' skills and knowledge so the person could remain at the home and not move into accommodation with people who were much older than them.

The Old Hall, Fiskerton, Lincs https://www.cqc.org.uk/location/1-118422288

#LearningDisability #Autism #CQCOutstanding

The Old Hall - Care Quality Commission

George Julian Dec 16, 2022

Day 14 #CQCAdvent (even more behind than usual)

The atmosphere was very homely and welcoming.

One person told us "staff really care about you and are funny".

One staff member told us "We work in their home and we all absolutely respect them as they should be respected".

Redbourne, Gainsborough https://www.cqc.org.uk/location/1-9827720814

#LearningDisability #Autism #CQCOutstanding

Redbourne - Care Quality Commission

George Julian Dec 16, 2022

Day 15 #CQCAdvent

People told us their relatives always looked forward to visiting the service and expressed happiness when they knew they were due to attend.

The service understood people's communication needs and worked to help people develop these.

London Borough of Hammersmith and Fulham - Rivercourt Project Short Breaks https://www.cqc.org.uk/location/1-140858290

#LearningDisability #Autism #CQCOutstanding

Rivercourt Project Short Breaks - Care Quality Commission

George Julian Dec 16, 2022

Day 16 #CQCAdvent

Health professionals and advocates working with the service, praised the care provided.

"The one question you always ask yourself is would you want your family member to be at this placement, I would say yes without hesitation."

An advocate said, "If every service was of the quality of Fairmont then people with learning disabilities would be a lot better off."

Fairmont Residential Ltd, Stourbridge https://www.cqc.org.uk/location/1-145540428

#LearningDisability #Autism #CQCOutstanding

Fairmont Residential Limited - Care Quality Commission

George Julian Dec 20, 2022

Day 17 #CQCAdvent

[Excellent] guidance for staff in the care plans, around how to recognise people's emotions and their mood state.

This included identifying when people needed encouragement, support, or time alone.

...worked hard to support people's morning routine in a positive way, as they had recognised the importance of this in determining whether someone would go on to have a positive day.

Care TaylorMade, Darlington https://www.cqc.org.uk/location/1-4910904984

#LearningDisability #Autism #CQCOutstanding

Care TaylorMade Ltd - Care Quality Commission

George Julian Dec 20, 2022

Day 18 #CQCAdvent

The provider used picture cards, non-verbal cues, social stories, group discussions with families and informal settings with others who used the service.

One person who used the service sat on the board of directors as a direct advocate for others who used the service.

Positive Support for You CIC, 7 Beresford Buildings, Middlesbrough https://www.cqc.org.uk/location/1-7166259712

#LearningDisability #Autism #CQCOutstanding

7 Beresford Buildings - Care Quality Commission

George Julian Dec 20, 2022

Day 19 #CQCAdvent

People were supported by a consistent staff team who knew them well.

The operations director told us,

"The people we support are truly respected and valued as individuals. When our teams are seeing the results [of people achieving goals], they have been incredibly proud of their achievements and I believe this has continued to contribute to our very low attrition rate."

Rose Farm House, Ramsgate https://www.cqc.org.uk/location/1-116521828

#LearningDisability #Autism #CQCOutstanding

Rose Farm House - Care Quality Commission

George Julian Dec 20, 2022

Day 20 #CQCAdvent

Staff worked in very close partnership with parents and carers to take positive risks which resulted in children and young people trying new activities, acquiring new skills and growing in confidence.

One young person with additional learning needs and physical disabilities was able to increase their use of indoor play equipment and had gone on to use further play activities

ROC Support Network, Newton Aycliffe https://www.cqc.org.uk/location/1-266663163

#LearningDisability #CQCOutstanding

ROC Support Network - Care Quality Commission

George Julian Dec 21, 2022

Day 21 #CQCAdvent

Professionals and family members, we spoke with attributed the positive outcomes people achieved to the managers and staff who placed people in the centre of the service.

Recruitment had not been difficult for the provider due to the good reputation they built on the market. They received applications without the need for advertising.

**No agency staff used, it's possible**

Hand in Hands, Hertfordshire https://www.cqc.org.uk/location/1-1724411627

#LearningDisability #Autism #CQCOutstanding

Hand in Hands - Care Quality Commission

Emma Dalrymple Dec 21, 2022

@GeorgeJulian exceptionally noteworthy considering where it is! (NB I had many years of dealings with that particular LA and its culture)