Day 21 #CQCAdvent
Professionals and family members, we spoke with attributed the positive outcomes people achieved to the managers and staff who placed people in the centre of the service.
Recruitment had not been difficult for the provider due to the good reputation they built on the market. They received applications without the need for advertising.
**No agency staff used, it's possible**
Hand in Hands, Hertfordshire https://www.cqc.org.uk/location/1-1724411627
Day 20 #CQCAdvent
Staff worked in very close partnership with parents and carers to take positive risks which resulted in children and young people trying new activities, acquiring new skills and growing in confidence.
One young person with additional learning needs and physical disabilities was able to increase their use of indoor play equipment and had gone on to use further play activities
ROC Support Network, Newton Aycliffe https://www.cqc.org.uk/location/1-266663163
Day 19 #CQCAdvent
People were supported by a consistent staff team who knew them well.
The operations director told us,
"The people we support are truly respected and valued as individuals. When our teams are seeing the results [of people achieving goals], they have been incredibly proud of their achievements and I believe this has continued to contribute to our very low attrition rate."
Rose Farm House, Ramsgate https://www.cqc.org.uk/location/1-116521828
Day 18 #CQCAdvent
The provider used picture cards, non-verbal cues, social stories, group discussions with families and informal settings with others who used the service.
One person who used the service sat on the board of directors as a direct advocate for others who used the service.
Positive Support for You CIC, 7 Beresford Buildings, Middlesbrough https://www.cqc.org.uk/location/1-7166259712
Day 17 #CQCAdvent
[Excellent] guidance for staff in the care plans, around how to recognise people's emotions and their mood state.
This included identifying when people needed encouragement, support, or time alone.
...worked hard to support people's morning routine in a positive way, as they had recognised the importance of this in determining whether someone would go on to have a positive day.
Care TaylorMade, Darlington https://www.cqc.org.uk/location/1-4910904984
Day 16 #CQCAdvent
Health professionals and advocates working with the service, praised the care provided.
"The one question you always ask yourself is would you want your family member to be at this placement, I would say yes without hesitation."
An advocate said, "If every service was of the quality of Fairmont then people with learning disabilities would be a lot better off."
Fairmont Residential Ltd, Stourbridge https://www.cqc.org.uk/location/1-145540428
Day 15 #CQCAdvent
People told us their relatives always looked forward to visiting the service and expressed happiness when they knew they were due to attend.
The service understood people's communication needs and worked to help people develop these.
London Borough of Hammersmith and Fulham - Rivercourt Project Short Breaks https://www.cqc.org.uk/location/1-140858290
Day 14 #CQCAdvent (even more behind than usual)
The atmosphere was very homely and welcoming.
One person told us "staff really care about you and are funny".
One staff member told us "We work in their home and we all absolutely respect them as they should be respected".
Redbourne, Gainsborough https://www.cqc.org.uk/location/1-9827720814
Day 13 #CQCAdvent
One person with a complex health condition had been identified to move into an older person's nursing home for their health needs to be met.
The service worked responsively with health and social care professionals to develop the staff teams' skills and knowledge so the person could remain at the home and not move into accommodation with people who were much older than them.
The Old Hall, Fiskerton, Lincs https://www.cqc.org.uk/location/1-118422288
Late again, Day 12 #CQCAdvent
Staff spoke positively about the support and leadership during the pandemic.
"My motivation comes not just from the challenges and rewards of helping people live independently in their own home, but also from the importance my employer places on developing my career. Every day is different, and I love the variety of care provided in the community."
Continued Care from
Oakville Ltd Harrogate https://www.cqc.org.uk/location/1-2104651636
George Julian