Day 1 #CQCAdvent

Each member of staff we spoke with was positive about the high degree of support they got from the senior leadership team.

"I think if I didn't get the level of support I do, then this job would be really difficult to sustain"

"The service is well managed. It has a very good managerial structure in place where everyone, staff and service users alike, is appreciated and valued for their contribution"

Accordia Supported Living https://www.cqc.org.uk/location/1-7699543356

#LearningDisability

Day 2 #CQCAdvent

Staff ensured that people had maximum freedom in their own homes, such as access to kitchens and areas to socialise in.

Risks in relation to people's support were exceptionally well managed to allow people to live their lives freely as they chose, sometimes for the first time in their lives.

[Will thread more]

Avenues South East Services, Kent https://api.cqc.org.uk/public/v1/reports/573b10d1-d525-4be9-8554-b2f2bfaa0dc9?20221119130000 #LearningDisability #Autism #Freedom #HumanRights #CQCOutstanding

People who had previously lived restrictive lives, due to the perception of high risk, were being supported to live independently and safely in their communities.

Staff understood how to maintain and improve people's independence and offered people a meaningful, enriching and varied life.

One relative told us, "The standard of loving care is unbelievable; all exceptionally good."

A second relative said, "The staff were phenomenal. They are almost family as they are so loving and caring."

Staff had achieved outstanding outcomes for #autistic people by supporting medical professionals to reduce or stop a reliance on medicines and explore alternative ways to help people manage their needs.

The provider identified a previously unrecognised negative impact on a person's wellbeing due to the side effect of an anti-psychotic medicine.