The moderation team is bigger than ever and so is the amount of reports we have to process. We're dealing with unprecedented growth despite having closed registrations on these servers weeks ago. Some false positives are unavoidable, but we understand these mistakes are upsetting and unacceptable, and we are trying to do better. Luckily all moderator actions can be appealed and reversed.

@Gargron You haven’t reversed the massive dent in the trust and trauma for those on the receiving end however. Apologies are important, but they wash over quickly. Where is the evidence that they will learn, and that similar mistakes won’t be made. “Moderator actions can be appealed & reversed” is hardly a guarantee of safety.

@i_jayas What would you like to happen?

@tristen Thanks for asking. @PennyOaken sums this up very well. Questions need to be asked on whether there is enough cultural intelligence amongst those moderating the server. For example, are they all middle class cishet white men who cannot distinguish a far-right dog whistle from a the experiences of socially marginalised people. If the answer is “no”, what kind of people need to be recruited into these teams to make them more robust?

@i_jayas So a more diverse moderation team. I can get behind this, but it won't guarantee that mistakes won't happen. With moderation and site management, there should also be different voices/lives, I agree.

@tristen It’s a real start; and I can guarantee that a team with better social intelligence do helluva lot better than hollow apologies. I, like you, want this site to succeed. However the string of complaints relating to racism is just too troubling. It’s a pattern. That’s why I don’t think an apology and call for patience is good enough.