Scott JensonNov 9, 2022

There are two very different #UX observations about #mastodon:

1. Friction
The many UX problems that everyone likes to whine about

2. Value
That people are FLOCKING here in spite of this friction!

Stop missing the forest from the trees. In my career when people used a product with bad UX you *knew* you had a great product as it actually solved a need that was worth overcoming the problems.

Should we fix the UX problems? Of course! But this is a great place to start.

Show threadAdrian P. Dunston
@scottjenson :) I've been in a similar situation at work. "We know we have a great value proposition, because people really want to use our stuff despite the fact that it's awful," the boss said. "Let's prioritize keeping that value for them and make it less awful as we go."
Nov 9, 2022 at 7:36pmWeb
Show threadScott JensonNov 9, 2022
@bitcapulet Yeah, it's tricky, you can certainly abuse that position. I just breakdown UX into two very different paths: Value and Pain. You need to appreciate both
Show threadAdrian P. DunstonNov 9, 2022
@scottjenson That's a cool approach. Also "Value and Pain" will now be the name of my synthwave band.