One of the things I occasionally get paid to do by companies/execs is to tell them why everything seemed to SUDDENLY go wrong, and subs/readers dropped like a stone.

So, with everything going on at Twitter rn, time for a thread about the Trust Thermocline /1

@garius Fascinating thread, thank you for posting this. And now that you’ve explained it, it mirrors my own experience with companies, including PayPal, Amazon, Facebook.