The Amazon warehouse collapse reminds vee of my own brushes with companies that put their profit over worker safety in such a flagrant manner.

The thing is, from the inside, it's never quite so flagrant. There's never a human being telling you to your face "Yes we're putting you at risk to keep our profits up". It's always a policy, an oversight, a glitch, something that's being worked on.

My first real job was a call center in Florida. I remember when hurricane season hit and we were given a number to call each day before leaving for work to check if the office was open. It always was. Every time.

I remember one particular day we had a predicted hurricane landfall set for my commute hours. I decided not to go; I'd be spending half an hour on the road right when it was projected to hit; no way. I tried to call in, using the automated PBX garbage we were instructed to. It was "down".

I tried to call my manager, couldn't reach him. I eventually called HR directly and was told if I didn't submit my call-in to the PBX I'd be considered a no-show and terminated. When I explained the PBX was down, the rep repeated their statement verbatim. I explained again, they repeated again.

They didn't know (or rather wouldn't tell) who to contact about the PBX being down. They said it was an oversight in process and they'd look into having someone to call for next time.

That's when it kind of clicked for vee, you know? I refused to go in; I got "lucky". The office got closed basically by order from the state. Next time I went in for work, parts of the building were damaged; I got seated next to a blown out window. I got rained on during my shift.

In my next manager meeting I relayed this story to him. He nodded slowly and jumped into an obviously rehearsed speech about "Yes our policy says you must call the PBX to call in. It being down is an oversight. We will consider revising the policy in the coming weeks"

They never did. They didn't because this was all deliberate. Never tell your workers "We're abusing you", but put up velvet ropes so they can't exit the planned path. The planned path being abuse.

It's never flagrant. They never bold-faced tell you. They just wall you in, force you to follow a protocol, and claim any abuse baked in is "a glitch", then never fix it. They blame the slow wheels of business, every time. A fix is coming, once all the stakeholders sync up.

Then people die because with no humane, basic respect for their safety and dignity, they're left with the choice to submit to the abusive system or be victimized "by policy"

I'm not surprised this happened.

@trysdyn If you have the stomach for it, go through the history of wokplace safety and accidents.

Starting points are arbitrary, but the Triangle Shirtwaist Factory Fire was a watershed moment:
https://en.wikipedia.org/wiki/Triangle_Shirtwaist_Factory_fire

The US Chemical Safety Board has an excellent set of YouTube videos:
https://yewtu.be/channel/UCXIkr0SRTnZO4_QpZozvCCA

The National Transportation Safety Board's reports on air, rail, and other transport incidents are highly revealing. They still rely on "operator error" to a far greater extent than they should, but try to identify root cause.

Charles Perrow's Normal Accidents and The Next Catastrophe build on his work on organisational structures and behaviours (see Complex Organizations) to describe how such practices emerge (as well as a history of incidents).

#Accidents #Risk #OrganisationalBehaviour #RiskShifting

Triangle Shirtwaist Factory fire - Wikipedia

@dredmorbius @trysdyn yeah... there's a reason those who know, say that safety regulations are written in blood. Sometimes it takes a lot of blood before the regulation is written, and a lot more before it's enforced sufficiently to protect the most vulnerable workers.

@varve Or children.

Next time you smell "gas", think of the 300 souls of New London School:

https://en.wikipedia.org/wiki/New_London_School_explosion

I pointed this out recently to someone who for some reason objected strongly to reality:

https://news.ycombinator.com/item?id=29236132

@trysdyn

New London School explosion - Wikipedia

@trysdyn "They said it was an oversight in process and they'd look into having someone to call for next time" — this is the point where it becomes apparent that the managers are complicit.

A responsible manager would have said “it’s down?! I’ll get someone there, and if I have to shout down every manager in the company! And if I don’t have someone answering you there in half an hour, I’ll clock you in myself and claim that you forgot your card”.

@trysdyn (and naturally: “you stay put! I’ll not let you endanger yourself!”

@trysdyn

My first job was a call center job.

We got stuck at work in a snow storm that shut down the county. like total shutdown. We had to stay at work and work in 4 hour shifts until the power went out. Then we got a break until the generator finally kicked in and back to the 4 hour shifts for 5 days. It was hell and I quit the next time I could get home. They were daisy chaining power strips to get machines up and working so we could service the customer.

I dont miss that place at all.

@valeriabliss What the fuck. I bet you didn't get paid for all of that either, did you? "Oh the time keeping system was down" or similar jazz.

Ugh. Call centers are a blight.

@trysdyn we got paid. course most of us missed time the next week due to flu or pneumonia.

it was hell. Now that i think about it none of it was overtime. Due to conditions it wasn't safe for us to go home, so no one could come in. Fuck I'm getting mad all over it almost 20 years later.