Heute ist aber auch wieder ein #talesFromTechSupport-Tag.

Das glaubt einem manchmal wirklich keiner.

I may be developing a neurosis or something from being a tech aid. This old fella has been tapping violently on his phone for the past 15 minutes without anything happening.

My dude, you're gonna give yourself a blister, break your nail or perhaps cause a dent in the screen.

#talesfromtechsupport

The second biggest issue for the old folks that I help is FACEBOOK. The amount of scams, shit, errors and outright bullshit that comes out of Facebook these days is absolutely horrendous.

It's at the point that 90% of all the issues I deal with is Facebook and I hate it so much.

#talesfromtechsupport

The biggest issue I have when I do digital support for anyone is that they DON'T READ their messages - they blindly bumble through their emails clicking all the links. #groan #talesfromtechsupport

You asked for it, and I delivered. The Jimmy saga continues

https://lemmy.world/post/41920095

You asked for it, and I delivered. The Jimmy saga continues - Lemmy.World

I’m not going to waste time give you the introduction. If you don’t know who Jimmy is, I suggest you check my post history. So, the lad striked again. You might remember the app he tried to vibe code. The other day he tried to have me put it in the server I have set up when I tried to explain it wouldn’t do what he thought he would. Copilot basically gave him a one page HTML that saved data in cache and it was major thousand line slop that I could barely make sense of. Today he insisted I set it up once more. Today he asked again. I warned him that I was already doing my own version. He got pissed and said he had already told about it to the bosses and this was HIS idea and HE was doing this one. I shrugged. The way I saw it, if he actually managed to do a better job, more power to him, we would’ve earn it, and some humbling wouldn’t hurt me either. I’d still finish my own version, though I didn’t told him that. I actually finished the first working version today though it needs some polishing and admin interfaces (I can still set permissions directly on the database). I’d still give him a fair chance. “OK, how did you set up the database then” “Never mind that, it’s working. Just do it” “Dude, I need to know what you used to make sure the server is supporting it” (obviously, he has no clue, he can’t even read the code…at this level of slop neither can I) “Uh…it’s…uh…it’s in…PHP” “Database? Dude…is it like…SQL?” “Yeah, that’s it” (me, knowing he has no clue how to set up an SQL database, and assuming it was working at home) “You sure…maybe it’s SQLite? In a single file?” “Yeah, that’s it” I shrugged and said sure, I’ll do it. He hands me over a USB pen. At this point, I don’t even care. I’ll just throw the code in ChatGPT to have a clue on what it does. So I sit in my computer and open the USB pen. Of course, it’s a HTML file again (probably some JS there) and the thing is so huge even ChatGPT can’t make sense of it. This, I expected. This is what I didn’t expect… In the middle of the files there’s a saved webpage. The name of the webpage? https://dev-server.spirinolas.com/ [https://dev-server.spirinolas.com/] (not the real name, obviously). This lazy POS found my Laravel version open in the browser of the computer (not my work laptop, that is always locked) and tried to save it to steal my code. Of course, nothing of value was there. But the fact he actually tried it…I saw red. I called him and confronted him. First he denied it. When I confronted him with the facts he got pissed and started gaslighting me. “That file was already on the computer, I know nothing about it” “It was already saved on the computer? Who saved it then” “I have no idea. It was already there. When I got here it was wide open” It’s a browser with a webpage…top secret indeed. The actual code is in VSCode and isn’t even stored on my work laptop. I use SSH to access it on my home server. “Then explain to me how it was on your USB pen?” As he got stuck against the wall and couldn’t gaslight me anymore he lost his cool. He said I left it open because I know nothing about security and I’m a fucking idiot. The moment he insulted me I stopped the conversation immediately. I told him he had no right to insult me and we were DONE. I removed the USB and gave it back to him and told him to figure it out, I was not helping him. Now I’m actually considering talking with the bosses about this. I know they like him but this was serious. He was trying to steal my work and pass it as his own though he’s too stupid to realize how out of his depth he is.

Jimmy strikes again - Lemmy.World

It wasn’t my purpose at first but I think Jimmy’s stories might actually become an ongoing series. You might rembember me from the first one: https://lemmy.world/post/36801269 [https://lemmy.world/post/36801269] Well, so basically he’s doing good with the leadership for other non-IT related reasons. But, as I could always tell, he tries to be competitive with me regarding IT subjects and doesn’t realize how much he makes a fool of himself. Like I said, I usually develop small apps to help our day-to-way workflow. He always downplayed what I did like it was the easiest thing ever. That LLM’s can do all that in a second. At first I thought he was just playfully messing with me. Now I realize not. So, we have a section where our coworkers have to deliver and receive a specific type of equipment. The records where basically sheets of paper that people put the time and signature. It was all very confusing since the sheets got often mixed up. Jimmy basically asked chatGPT to make him a solution for that. So he came up to me, all proud, showing me an HTML file with some Javascript. It had authentication (lol) by way of using a pin code hardcoded in the JS code itself. The data was saved in Chrome itself. When I tried to show interest on what he did and ask him to explain the code to me he was suddenly very busy. The higher-ups were very impressed how it looked, not realized it didn’t work. And he never used it…because it wouldn’t work for obvious reasons. Eventually I started developing something using Laravel and he actually warned me not to steal his code. My Laravel version took more time than expected since I was busy with other things. Eventually I had to postpone it for later. The other day he came to me and told me he wanted me to put his version on the server. The server is basically a Debian machine I use for some of my stuff on nginx, that doubles as a info screen kiosk. Knowing how “his” app worked (better than he did) I tried to understand what is it he wanted. He already knew it could work locally on a single PC (not in the safest manner, but whatever). He told me he wanted it to be available on the network on any computer by using the machine IP (the way my Laravel apps work). I tried to explain to him that his version stored the data locally and he would have to find another solution for network access to the data. I offered to help him know what he needed but, as usual, as soon as it was obvious how little he knew he rolled his eyes and just said “I’ll solve it”. The other day I was passing by the TV that has my info screen/server connected and found he was messing with it. He had closed the full screen browser and was messing with some of the settings on the DE (he doesn’t have the sudo password though). I scolded him and immediately put things the way they were. I knew, as I expected, he probably asked chatGPT for a solution and was trying to implement it on that server, not knowing nginx doesn’t even have a GUI there (I always connect with SSH). He had no clue what he was doing. Later, when I calmed down, I tried to understand what it was he was doing. He was being vague and avoiding any details. The more he talks the more obvious it is he has no clue what he’s doing. He doesn’t know how a server work. He doesn’t know what PHP is or the difference between server-side and client-side. After a bit of prodding he told me he was installing this program called (and he spelled it) X-A-M-P, like it was this super-advanced software I wouldn’t know anything about. XAMP on a server…for outside access…yeah. Jimmy and ChatGPT strike again. This pisses me off because one of these days he’s going to actually break something. And until that happens, the bosses actually think he has a clue.

Da dachte ih kurz "Oh was für ein ruhiger Nachmitttag." da bekomme ich die Nachricht von den Kollegis, dass unsere Hotline gerade von aussen nicht erreichbar ist...  

#talesfromtechsupport

The most frustrating thing about IT is having to travel many miles for an emergency change someone raised.

That emergency change? Plugging in a USB cable so people could print from the network printer till a software update is done early next year. A. Smegging. Cable!

Today has been one of those days. Twice! Then people wander why IT Technicians are grumpy.

#talesFromTechSupport

Dear gods!

We've been having issue imaging one particular laptop recently. Its brand new from Dell, and keeps failing at all three sites at various stages.

Our infrastructure engineer who's looking into fixing this is literally vibe coding the problem. He's just said "I fed the logs to Co-Pilot and it says there's no errors and should build fine".

My guy! If we wanted useless comments, we'd ask the wall! Fix the problem, don't make it worse!

Smh
#ai #talesFromTechSupport #copilot

Blåhaj Lemmy - Choose Your Interface