Joseph Lim 
Sustained #mismanagement has tanked #CX.๐คฆโโ๏ธ
#HongKong's #CathayPacific drink mix-up
"According to the #purser, the company has scrambled to hire #inexperienced #cabincrew to meet its expansion target without sufficient #training. "Many new #flightattendants can serve the #businessclass, & nowadays, those having 2 years of experience can easily be promoted to the ranks of pursers.. Also, many #crew members don't care to distinguish the drinks by marking it down on napkins"
https://www.bangkokpost.com/world/3022762/hong-kongs-cathay-drink-mix-up-why-it-happened-and-how-to-protect-yourself
Hong Kong's Cathay drink mix-up: why it happened and how to protect yourself
A flight attendant with Cathay Pacific Airways mistakenly served a glass of white wine to a three-year-old boy seated in business class last month, raising concerns over the health risks caused by a mix-up of wrong drinks and food for passengers.
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