Today's #Kafkaesque #nightmare: #Uber #Eats.
I ordered & paid through the website. Half an hour later, it said the order was delivered, but their driver never came to my street.
Self-help support told me to request a refund through the Uber Eats app.
Problem: I don't own a cell phone.
Chat #support agreed the driver did not follow procedures and I needed a #refund. Told me to use the app to request a refund. I can't! No matter how I explained, he just said (paraphrased) "too bad" until he ended the chat.
I used the "No, you didn't solve the problem" survey option. Second rep did exactly the same as the first. I asked to please escalate, there must be a way for me to get a refund, since I was able to pay in the first place. Rep just repeated "use the app" and ended the chat.
"No, you didn't solve the problem" again. Third rep, same as the first. Asked for #escalation, he said they can't do that. Here is his last reply, exact quote, before he ended the chat:
> At the chat department, we do not have an escalation mechanism in our system
> to connect to our next level and I will be your last level of support.
>
> I have already gone the distance that I could. I wish you didn't have to go through
> this. Our goal is to resolve every issue; however, we have to make sure it always
> follows our guidelines. I may need to end the chat now. Keep safe. Feel free to
> contact us via the Help section of the app. Thank you for contacting Support.
#UberEats #FOAD
DoomBananas 🇳🇴
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