Every minute of waiting in line must be multiplied by the number of people in line. So ~5 min multiplied by the 8 people involved is 40 man-minutes wasted on an incorrectly entered promo (or it was correctly entered but the sign was left up too long).
Psychologists would say #diffusionOfResponsibility happened here. After the 1st buzz, all staff in the store assumed someone else would tend to the cashier’s need. Why isn’t there a network app where a worker taps a button to say “I’ll get this” which is then signaled to other staff members?
The guy should have come *running* to show customers in line that their time is being respected. Then he should have sprinted to check the promo. If he’s not sweating when he returns, he should have a small water bottle to spray his face before running back to at least give customers the appearance to respect their time.
Maybe customers need an app specifically for tracking store line hold ups. The app would have a timer built-in. While you’re waiting (since you have nothing else to do anyway) you ID the store, enter how long the wait is, how many people in line, etc. Then this goes to a shared DB which collects stats on the best & worst shops. Make a #hallOfShame / #hallOfFame game of it; a spectacle.
What’s the hashtag for tagging an #appIdea? Is it #appIdeas.. or what else? #askFedi