When designing a service, a key influence coming from Open Source is the concept of "no vendor lock-in". This applies, not only to software and data (raw and processed), but to how the hand-over to customer is designed and executed, as well as how transparently is the service provided. You can read a little more about this concept applied, to Delivery Performance Analytics, the new initiative I am focused on https://toscalix.com/consulting/delivery-performance-analytics/ #deliverymetrics #continuousdelivery #opensource