American Express Global Business Travel’s AI Push Includes Client Spend Management

Cutting development and service costs and boosting sales conversion are early AI wins, but client spend management tools are coming too.

#travelmanagement #corporatetravel #businesstravel #travelmanagementcompany

https://www.thecompanydime.com/amex-gbt-ai-spend-management/

Op Ed: Jeff Klee On The Need To Think Differently About Self-Servicing

AmTrav CEO Jeff Klee says “we have to do better" on disruption management.

#travelmanagement #travelmanagementcompany #corporatetravel #businesstravel #traveltech #airlines

https://www.thecompanydime.com/op-ed-jeff-klee-self-service-rebooking/

NYU Study: Direct Hotel Channels Lose Corporate Share To GDSs, OTAs

According to NYU/HEDNA research sponsored by GDS firms, GDS channels have outpaced direct hotel channels during the past couple of years.

#businesstravel #corporatetravel #travelmanagement #globaldistributionsystem #travelmanagementcompany #hotels

https://www.thecompanydime.com/nyu-hedna-corporate-hotel-share-gds-ota/

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#NewDistributionCapability #NDC #CorporateTravel #BusinessTravel #TravelManagementCompany

Hilton Declines To Affirm Amex GBT-Concur ‘Complete’ Perk

For some reason, Hilton doesn't want to discuss a fast-track offer through GBT-Concur. TMC rivals said it was neither unique nor compelling.

#businesstravel #corporatetravel #travelmanagement #hotels #travelmanagementcompany

https://www.thecompanydime.com/hilton-gbt-concur-complete/

Visa Leaves Amex GBT’s CWT For Navan

Visa is switching to Navan from CWT, now owned by American Express Global Business Travel, itself part-owned by Visa rival American Express Co., to become one of Navan's largest customers.

#travelmanagementcompany #corporatetravel #busnesstravel #travelmanagement

https://www.thecompanydime.com/visa-navan/

Op Ed: Tony O’Connor On A Possible Cause Of CTM’s Troubles And Some Implications

Consultant Tony O'Connor of Butler Caroye discusses how CTM got into an accounting mess, why it's not alone and where travel management companies may learn lessons.

#corporatetravel #travelmanagement #businesstravel #travelmanagementcompany

https://www.thecompanydime.com/op-ed-tony-oconnor-ctm/

Notebook: AI, Content Access And Payments To Reshape Travel Management (w/Audio)

A pair of consultants last week discussed the AI-driven disruption, content fragmentation, payment convergence and trust issues facing travel buyers.

#businesstravel #corporatetravel #travelmanagement #travelmanagementcompany

https://www.thecompanydime.com/notebook-ai-content-payments-travel-management/

BCD Travel Hires JTB Exec As Rivals Face Change In Japan

At a time when its main rivals in Japan face realignment, BCD Travel moved to reinforce its leadership in the region.

#travelmanagement #corporatetravel #businesstravel #travelmanagementcompany

https://www.thecompanydime.com/bcd-travel-jtb-japan/

Amex GBT Puts Numbers To CWT's Decline

Amex GBT originally estimated that CWT would add $850 million in annual revenue. That's now $700 million.

#businesstravel #corporatetravel #travelmanagement #travelmanagementcompany

https://www.thecompanydime.com/amex-gbt-cwt-decline/