Currently an hour into a queue for #SmileBank

They were supposed to call us back two hours ago because the information from our first 1 hour call to them didn’t make it to the second team we needed to speak to.

Have literally spent the *whole* afternoon trying to do one single transaction. It has to be done by phone even though they’re an “internet bank” and we’re calling internationally.

Absolutely unacceptable.

UK banks have become much worse and shifted large amounts of work and stress onto customers just to do the same things they used to do with the worse accuracy and efficiency.

We have faster transfers that get blocked far more, a switch system that breaks terribly if anything unusual happens and accounts that are routinely frozen for trivial matters and kept locked for months as customers struggle to stay afloat. #NationwideBank #LloydsBank #CoopBank #SmileBank no difference.