We've rented under landlord-managers, and they should be outright banned. Nobody should be able to manage their own rental property. Ever.
And I'll die on that hill.
Every bad experience we have had has been with that particular brand of arsehole. Having a managing agent in the middle has always made things smoother. Not perfect, as many agents think they can run roughshod over tenants (and many tenants are mongrels), just smoother.
From personal experience, dealing with a landlord-manager is bad for the tenant's health, and if things get bad enough to involve the Tribunal, REALLY bad.
https://amp.abc.net.au/article/105282338
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