Matt EdgarJul 28, 2022
We're working on #NHS England's urgent and emergency care strategy, and want to hear as many views as possible:
Have you seen good practice?
Where might we innovate?
What's your experience of care?
#SolvingTogether #NHSbyDesign
https://futureuec.crowdicity.com/
Show threadMatt EdgarJul 5, 2022
A special shout out to the growing band of #UserCentredDesign and #DigitalTransformation professionals helping to make sure we understand and meet the needs of people and communities for the next 74 years #NhsByDesign #NHSBirthday
Matt EdgarJul 1, 2022
So important: stress is a cognitive impairment #NHSbyDesign
https://twitter.com/rachelcoldicutt/status/1542872659586867201
Rachel Coldicutt on Twitter

“When people who are feeling fine design services for people who are under stress, it’s really easy not to remember how exhausting and bewildering things are when you’re not at your best — let alone when you’re experiencing trauma.”

Twitter
Matt EdgarMay 6, 2022
Drawn back to this blog post that I published 3 years ago today. Still pretty much where I stand on the skills and approaches we need to nurture in health and care #NHSbyDesign #StartWithPeople #ImprovingTogether
https://blog.mattedgar.com/2019/05/06/mostly-service-design-the-health-and-care-edition/
Mostly service design: the health and care edition

Matt Edgar writes here
Matt EdgarMay 4, 2022
"If we can make our systems a little less “demanding on the brain”, a little less destructive of people’s work-life balance..." Important #NHSbyDesign post from Tosin
https://digital.nhs.uk/blog/design-matters/2022/trying-to-be-less-demanding-on-the-brain
Trying to be less "demanding on the brain" - NHS Digital

Tosin Balogun, Associate Interaction Designer for the NHS website,  describes how they worked to improve the experience of clinical administrators who found trying to produce reports from the cervical screening system very difficult.  

NHS Digital
Matt EdgarMay 3, 2022
111 online show and tell day. I'm always impressed by the team's openness to user insight. Choice quote from today: "We in the team really didn't want to do this, but we tried it and it worked for users" #NHSbyDesign
Matt EdgarApr 29, 2022
Inspired by “The notion of design as the ‘Third Carer’" - Ab Rogers quoted by Lord Ajay Kakkar, chair of the King’s Fund in (paywalled) HSJ article #NHSbyDesign
Matt EdgarDec 10, 2020
Calling all #ServiceDesign suppliers on the gov Digital Outcomes and Specialists framework: NHS Digital needs your help to scale user-centred design approaches throughout delivery. See Digital Marketplace for details #NhsByDesign https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/13092
Prj_4744 - Product Development and Data Services Directorates Service Design - Digital Marketplace

Matt EdgarDec 9, 2020
97 people on this morning's product development show and tell for demos of three important new services in support of covid vaccinations. Awesome achievement and a masterclass in how to #ShowTheThing. #NhsByDesign
Matt EdgarNov 12, 2020
If you design or build products or services for the NHS and you’ve never heard of the NHS digital service manual, then it’s time to take a look - new on our blog today
https://digital.nhs.uk/blog/design-matters/2020/10-ways-the-nhs-digital-service-manual-can-help-you
#NhsByDesign
10 ways the NHS digital service manual can help you - NHS Digital

If you want to build easy-to-use digital health services that put people first, Adrian Smith explains why the NHS digital service manual is a great place to start.